Allied Digital Services, LLC

Compensation

Full Description

Job Summary IT Desktop Support Technicians are responsible for identifying, troubleshooting, and resolving technical issues that arise with a company's end-users by efficiently logging incidents, quickly diagnosing problems with hardware and software, expertly implementing solutions, and professionally communicating status updates to users while working within a support team to track and prioritize problems effectively. The candidate exercises judgment within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution. Responsibilities • Software installation. • Troubleshoot, repair, and maintain software applications & infrastructure. • Escalation from helpdesk for application support including inhouse, 3rd party applications and market data applications. • Provide support for operating system drivers, software and firmware. • Provide support to users for home connection and work from home set up – laptop or personal laptop + virtual machine. • Ensure that policies and procedures are followed, communicated, and adhered to. • Create and maintain support documentation. • Interacting with other support groups (local and global) within the firm across multiple platforms. • Record and manage all Incidents and requests in ticket-tracking system. • Proactively inform management of trends, significant problems and expected delays. • On-call – Participate in rotating schedule providing afterhours and weekend support. • Take initiative to stay current on technology and participate in training programs. • Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Skype, Symphony, Jive, etc Work Environment: · Typically based in an office environment with the potential for occasional on-site visits to user locations. · May involve working outside of regular business hours to support critical incidents. Join us in this exciting opportunity to contribute to our IT operations while developing your skills in a supportive environment. We look forward to your application! Job Type: Full-time Pay: $23.00 - $25.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Life insurance • Professional development assistance • Vision insurance Work Location: In person