Allegion

Compensation

Full Description

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. Enterprise Customer Success Manager (Remote, Chicago or East Coast Preferred) Waitwhile is on a mission to eliminate the 1 trillion hours people spend waiting in lines every year. Our industry-leading queue management and appointment scheduling platform empowers businesses to streamline their operations and deliver exceptional customer experiences. Waitwhile is trusted by 10,000 companies worldwide and has helped more than 250 million people enjoy a radically better waiting experience at places like IKEA, Louis Vuitton, Costco, Delta Airlines, and many more. We are now looking for an Enterprise Customer Success Manager to join our mission to eliminate waiting and improve customer journeys. You'll be joining a fast-paced, rapidly growing technology scale-up with awesome culture and benefits. As an Enterprise Customer Success Manager at Waitwhile, you’ll serve as a trusted advisor to our most valued customers across the North America region. In this role, you will become the go-to expert on our product, gaining a deep understanding of each customer’s business goals, challenges, and the solutions that deliver measurable value through our platform. You will collaborate closely with our Sales, Support, Product and Engineering teams to ensure seamless product implementations, sharing innovative best practices, and conducting strategic sessions to set goals and uncover improvement opportunities. At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. What You Will Do: Manage your book of accounts: Take ownership of your accounts to ensure smooth initial implementations, drive deep product adoption, and deliver measurable value to our customers through the Waitwhile platform. Build strategic relationships: Act as a trusted consultant, understanding how Waitwhile can address business challenges and drive account revenue expansion through tailored solutions. Be a product expert: Provide best-practice guidance and actionable insights to help customers get the most out of Waitwhile. Drive technical success: Work hands-on to execute product implementations, configure accounts, and perform performance analyses. Improve Customer Success operations: Collaborate with the Customer Success team to design and implement processes and best practices that enhance our approach and scalability. Collaborate with Sales: Partner closely with the Sales team to ensure seamless transitions and an exceptional customer experience. Be the voice of our customers: Act as the link between our customers and our Product team, sharing critical insights and feedback that influence our product roadmap and future development. What You Need to Succeed: B2B SaaS Experience: 4+ years in a Customer Success role, ideally in a scaleup environment with enterprise clients. Proven Results: Demonstrated ability to drive successful product implementations and achieve key outcomes such as account expansion, retention, feature adoption and improved NPS. Effective Communication: Strong ability to articulate complex problems clearly and concisely to diverse audiences, including executives, marketers, engineers, sales representatives, and individual contributors. Self-Motivated Team Player: A proactive, results-oriented individual with a history of adding value in dynamic, fast-growing organizations. Relationship Building: Proven experience building and nurturing lasting relationships with customers and colleagues. Preferred: Technical Knowledge: Familiarity with APIs and their application in advanced customer workflows and custom integrations. Support Platform Proficiency: Experience using support or ticketing platforms such as Intercom or Zendesk. Basic coding skills: Experience with HTML and CSS for quick and simple edits. Why Work for Us? Allegion is a Great Place to Grow your Career if: You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us. You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential What You’ll Get from Us: Health, dental and vision insurance coverage, helping you “be safe, be healthy” Unlimited Paid Time Off A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury Life Insurance – Term life coverage with the option to purchase supplemental coverage Tuition Reimbursement Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards Employee Discounts through Perks at Work Community involvement and opportunities to give back so you can “serve others, not yourself” Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience. The expected Base Salary Range: $80,000-$95,000. The actual compensation will be determined based on experience and other factors permitted by law. Bonus Eligible: Yes At Allegion (NYSE: ALLE), we design and manufacture innovative security and access solutions that help keep people safe where they live, learn, work and connect. We’re pioneering safety with our strong legacy of brands like CISA®, Interflex®, LCN®, Schlage®, SimonsVoss®, Von Duprin® and [insert your local brand(s) here]. Our comprehensive portfolio of hardware, software and electronic solutions is sold around the world and spans residential and commercial locks, door closer and exit devices, steel doors and frames, access control and workforce productivity systems. For more, visit www.allegion.com. Apply Today! Join our team of experts today and help us make tomorrow’s world a safer place! Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role. Remote Location Georgia We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. © Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer Privacy Policy We are Allegion. A team of experts. United under a common desire; Protect today innovate for tomorrow. And never settle for the status quo. We believe in anticipating opportunities by sharpening our skills and finding new answers through collaboration. We believe in a safer, more secure world. We believe in providing peace of mind. We believe in being true to ourselves and to those who trust-in our protection. We are many. We are one. We are Allegion.