All Care To You

Compensation

Full Description

About Us All Care To You is a Management Service Organization providing our clients with healthcare administrative support. We provide services to Independent Physician Associations, TPAs, and Fiscal Intermediary clients. ACTY is a modern growing company which encourages diverse perspectives. We celebrate curiosity, initiative, drive and a passion for making a difference. We support a culture focused on teamwork, support, and inclusion. Our company is fully remote and offers a flexible work environment as well as schedules. ACTY offers 100% employer paid medical, vision, dental, and life coverage for our employees. We also offer paid holiday, birthday time off, sick time, and vacation time as well as a 401k plan. Additional employee paid coverage options available. Job purpose The Client Communication & Happiness Coordinator is responsible for providing administrative support for client meetings and reporting. This position will be a liaison between ACTY and our clients ensuring client happiness and satisfaction. This position is ideal for someone who is a strong communicator and team player. Duties and responsibilities • Post all client/provider facing reports to SharePoint and/or other submission locations. • Review and alert MSO leadership of any issues with client facing reports. • Maintain monthly and quarterly meetings with all clients. Schedule meeting reminders, follow-ups, and obtain RSVPs. • Prepare agendas, minutes, and meeting materials. Coordinate with clients on agenda updates and additional items. Follow through with post-meetings tasks, i.e. implementing new strategic objectives, providing follow-up documentation and reporting around a particular subject, submitting honorariums, etc. • Communicate all client related changes and updates company/department wide. • Provide support to department leaders as needed. • Be an internal and external facilitator between ACTY and clients to maintain and ensure customer happiness. • Communicate good news, feedback, and reviews to increase customer and team satisfaction. • Collaborate with a diverse team to provide exceptional customer service and support. • Schedule and facilitate joint operations meetings with all health plans regularly including notifying internal staff to prepare issues to be addressed, and present at these meetings. • Utilize your strong problem-solving skills to address challenges and find efficient solutions. • Maintain confidentiality and adhering to the highest ethical standards in our extremely sensitive and private environment. • Demonstrate excellent written and verbal communication skills in all interactions with internal and external stakeholders. • Other duties and projects as needed. Qualifications • 1-2 years Healthcare Administration experience preferred • 3 years Customer Service and Communication experience • Proficiency using Outlook, Microsoft Teams, Zoom, Microsoft Office (including Word and Excel) and Adobe • Detail oriented and highly organized • Strong ability to multi-task, project management, and work in a fast-paced environment • Strong ability in problem-solving • Ability to self-manage, strong time management skills • Ability to work in an extremely confidential environment • Strong written and verbal communication skills