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Alight Solutions

Alight Solutions

via Remote Rocketship

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Digital Engagement and Wellbeing Client Success Director

Anywhere
Full-time
Posted 12/8/2025
Verified Source
Key Skills:
Customer Support
Troubleshooting
Networking
Storage & Backup
Data Analysis

Compensation

Salary Range

$NaNK - NaNK a year

Responsibilities

Providing technical support and troubleshooting for enterprise environments, leading escalations, and collaborating with engineering teams.

Requirements

Extensive experience in technical support, enterprise IT, and data analysis, but lacking specific industry experience in wellbeing, health, or HCM.

Full Description

Job Description: • Overseeing Alight's wellbeing products for assigned clients • Drive ROI and measurable outcomes • Cultivating relationships with key decision makers in high-profile client organizations • Ensuring best practice adherence and driving solution implementation and enhancement • Leading client presentations about product offerings • Using data, insights and recommendations to lead ongoing client conversations • Driving the highest value for clients, measured by client specific key performance indicators (KPIs) • Developing promotions and competitions for designated accounts to increase engagement • Performing analytical reviews of client results • Developing strategic recommendations and action plans aligned with client’s business priorities Requirements: • Have Industry experience in wellbeing, health, wealth, health technology, or Human Capital Management (HCM) • Experience at a digital healthcare, wellbeing or health consulting firm working within digital engagement platforms • Experience in revenue-focused roles • Proper candidate should be able to use KPI and ROI metrics to assess success and performance • Demonstrate comfort in helping persuade, influence, and negotiate with key stakeholders • Experience in opportunity and solutions identification to drive the highest revenue for the business • 10+ years’ experience in customer satisfaction or customer success roles • Master or Bachelor of Science/Arts in Communications/English, Finance, Business/Business Management, Marketing, Finance or Healthcare. Benefits: • Options include a variety of health coverage options • Wellbeing and support programs • Retirement plans • Vacation and sick leave • Maternity, paternity & adoption leave • Continuing education and training • Several voluntary benefit options

This job posting was last updated on 12/12/2025

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