Alchemy Consulting Group

Compensation

Full Description

Overview We are seeking a dedicated individual to provide exceptional technical support and assistance to our clients. The ideal candidate will be responsible for troubleshooting hardware and software issues, ensuring seamless IT operations. Key Responsibilities • Provide first-line support to users via phone, email, and in-person. • Diagnose and resolve technical issues related to computer systems, software applications, and hardware. • Maintain documentation of support requests and solutions provided. • Assist with the setup and configuration of new hardware and software. • Collaborate with other IT team members to improve system performance and user experience. Requirements • Proven experience in a technical support role or similar position. • Strong understanding of computer systems, mobile devices, and other tech products. • Excellent problem-solving skills and ability to work under pressure. • Strong communication skills, both verbal and written. • Ability to work independently and as part of a team. Nice to have • Relevant certifications (e.g., CompTIA A+, ITIL). • Experience with remote desktop applications and help desk software. • Knowledge of networking concepts and protocols.