Akraya

Compensation

Full Description

Primary Skills: Salesforce Troubleshooting (Advanced), Salesforce Reporting (Expert), Omni Supervisor (Proficient), Queue Management (Advanced), Ticketing System (Intermediate), Contract Type: W2 Contract Duration: 12 Months Location: Plano TX Pay Range: $40.00 - $50.00 Per Hour Job Summary: We are seeking a detail-oriented Workforce Management Analyst to maintain and analyze workforce-related data to enhance our organizational operations. The ideal candidate will ensure accurate data entry, generate and distribute pertinent reports, and manage workforce-related tickets. Additionally, this role involves real-time monitoring of staffing levels and collaborating on reskilling initiatives to align with business priorities effectively. Key Responsibilities: Accurately input and maintain workforce data in relevant systems. Generate, review, and distribute staffing, performance, and other WFM reports. Manage and resolve workforce-related tickets in a timely manner. Monitor staffing levels, performance metrics in real time to adjust as needed. Collaborate on reskilling initiatives based on business priorities. Must-Have Skills: Proficiency in Salesforce and generating Salesforce reports. Excellent analytical and organizational skills. Strong communication abilities for effective cross-functional interaction. Domain Experience Required: Previous experience in Workforce Management (WFM) or similar field preferred. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!