Akraya Inc.

Compensation

Full Description

Primary Skills: Program Management-Expert, Product Management-Advanced, Business Operations-Expert, Data Analysis-Intermediate, Excel Proficiency-Advanced Contract Type: W2 Location: Seattle WA (#LI-onsite) Duration: 9 Months Pay Range:$70 - $75 per hour #LP Job Description Summary We are looking for an experienced Business Operations and Product Support Specialist to cover significant responsibilities within the AMX team, focusing on Project Management and Business Operations tasks. This role is pivotal in analyzing and solving case management issues, supporting business process improvements, and collaborating with tech teams to implement system fixes. The specialist will play a crucial role in ensuring operational continuity and supporting the AMX team’s objectives through dedicated and structured operational and product support strategies. Key Responsibilities: • Conduct deep-dive analyses into operational issues, identifying causes, and coordinating with relevant teams for resolutions. • Perform manual operational tasks for the HRPex product suite, including data cleanup, process documentation, and issue tracking. • Manage and coordinate the monthly Gemba program, handling scheduling, logistics, and follow-up activities. • Prepare and distribute Monthly Business Reviews (MBRs) and updates for various business lines. • Serve as a reliable operational partner for cross-functional business rhythms and reporting cycles. Must-Have Skills: • Strong experience in program management, product management, or business operations. • Excellent written and verbal communication skills, with proficiency in creating executive-level materials. • Demonstrated ability to manage multiple concurrent workstreams with strong attention to detail. Domain Experience: • Experience working within large organizational matrices • Familiarization with HR processes, ticketing systems, and case management tools like Asana and advanced Excel skills, including pivot tables and VLOOKUP functions, are highly valued. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!