Akraya, Inc.

Compensation

Full Description

Primary Skills: ContentStrategy-Expert, SEO-Advanced, ProjectManagement-Expert, KMSystems-Professional, Editing-Expert Contract Type: W2 Duration: 7+ Months with possible extension Location: Pay Range: $55 - $60 Per Hour on W2 #LP Job Summary In this role, you will spearhead the maintenance and development of knowledge platforms and ensure seamless information flow within our Community Support team. You will lead large-scale projects to ensure that our CS ambassadors have access to up-to-date and easily accessible information. Collaborating with cross-functional teams, you will be crucial in defining, documenting, and delivering agent-facing content in alignment with our brand’s voice. Responsibilities • Translate complex information into clear, brand-aligned content for internal knowledge bases. • Manage and enhance content across various platforms, ensuring high-quality information is accessible. • Lead initiatives to improve content accessibility and quality, meeting strict timelines and standards. • Oversee team performance regarding content KPIs, identifying and pursuing improvement opportunities. • Collaborate with program & product managers and engineering teams to develop and enhance content and knowledge services. Must-Have Skills: • Exceptional writing, editing, and proofreading skills. • Strong project management and organizational abilities. • Significant experience in content strategy and knowledge management systems (e.g., Drupal, Confluence). Industry Experience: • Experience in customer service or contact center operations is crucial. • Proven track record in a multicultural, multilingual, and global organization context. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!