Akkodis

Compensation

Full Description

IT Service Desk Manager Salary Range: $130,000 – $175,000 (based on experience) 📍 Washington, DC (Onsite ~50%) | A highly professional organization in downtown Washington, DC is seeking an IT Service Desk Manager to oversee and enhance its Service Desk operations. This position is ideal for an experienced IT leader who thrives in a polished, client-focused environment and is comfortable balancing technical expertise with people leadership. The IT Service Desk Manager will manage a team responsible for delivering responsive, high-quality support across the organization. This role ensures technology issues are resolved efficiently while maintaining the highest standards of professionalism, confidentiality, and service delivery. Key Responsibilities: • Lead, mentor, and manage Service Desk staff to ensure timely and effective support. • Oversee scheduling and resource allocation for a 24/7 support operation. • Monitor and analyze Service Desk metrics to identify trends and recommend improvements. • Partner with IT leadership on staffing, planning, and new initiatives. • Maintain and improve knowledgebase documentation and contribute to end-user training. • Manage technology projects including device refreshes and software rollouts. • Collaborate across IT teams to align service delivery with organizational initiatives. • Uphold compliance, security, and organizational technology policies. Qualifications: • Bachelor’s degree preferred (or equivalent experience). • 6+ years of IT end-user support experience with at least 3+ years in a leadership role. • Strong technical expertise in Windows operating systems, Microsoft Office Suite, networking, hardware, and mobile device support. • Demonstrated success leading Service Desk or Help Desk teams in a professional services or corporate environment. • Excellent communication, leadership, and customer service skills with the ability to interact effectively across all levels of the organization. • Project management and process improvement experience. • Ability to handle confidential and sensitive information with discretion. • Flexibility to work occasional evenings or weekends when needed. Additional Details • Onsite Requirement: This role requires working onsite in the Washington, DC office approximately 50% of the time. Candidates must be local to the area. • Professional Culture: This is a traditional office environment where professionalism, attention to detail, and formal business attire are expected. 🔹 This is an excellent opportunity for an IT leader who wants to make a direct impact in a polished, professional setting while guiding a team that plays a critical role in daily operations. Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy