AIL

Compensation

Full Description

Globe Life AO is seeking an experienced and motivated leader to recruit, develop, and guide a team of remote client service professionals. This opportunity combines leadership, coaching, and performance management and is well suited for individuals who thrive in fast-paced environments and enjoy developing high-performing teams. In this role, you will support team performance, maintain a high standard of client service, and help drive continued growth through effective leadership and strategy. Key Responsibilities Team Leadership & Development Recruit, onboard, and develop a team of remote client service professionals Provide ongoing coaching, mentorship, and performance feedback Foster a collaborative, accountable, and results-oriented team culture Strategy & Performance Management Implement strategies that support team productivity and consistent growth Monitor individual and team performance metrics and provide data-driven guidance Lead by example through strong client service practices and engagement Client Experience & Relationship Management Ensure a high standard of professionalism and client satisfaction across the team Support team members in resolving complex client questions or service needs Promote long-term client relationships through strong communication and service Training & Continuous Improvement Conduct regular training sessions on communication, service practices, and workflow systems Communicate updates related to policies, procedures, and regulatory requirements Identify skill gaps and implement development plans to improve team performance Qualifications Proven leadership experience in customer service, consulting, or client-facing environments Strong communication, coaching, and team development skills Demonstrated ability to motivate and manage remote teams Organized, self-motivated, and performance-focused Ability to track metrics and improve team productivity What We Offer Fully remote leadership role available to U.S.-based professionals Flexible scheduling with autonomy over your workday Structured onboarding, training, and ongoing professional development Strong operational support and leadership mentorship Opportunities for advancement into senior leadership roles Collaborative and growth-focused team culture Apply If you are ready to lead, mentor, and grow a high-performing remote team, we encourage you to apply and explore this leadership opportunity with Globe Life AO.