Aha!

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. Aha! is the world's #1 product development software, helping over 1 million product builders bring their strategies to life. They are seeking a Sr. Product Success Manager who will provide consultative support to customers, guiding them in improving their product innovation and building processes. Responsibilities • Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software • Delivering responsive customer service using our proven frameworks • Guiding customers from initial demo to active subscription, through procurement, legal, and security processes • Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps • Helping customers integrate Aha! software with their existing tools (e.g., development systems) • Sharing customer feedback internally • Testing new product functionality as needed • Mentoring newer team members as they lead demos, share best practices, and help customers with integrations Skills • Product management experience is a must-have • Six+ years' experience defining, managing, or launching new functionality at a growing software or technology company • Influenced or defined the detailed go-to-market process used to achieve product and business goals • Learned complex software applications and workflow methodologies • Written clear instructions to answer questions and explain best practices • Independently resolved hard challenges • Working with customers (rather than defining requirements and guiding development work) is your preference • Showcasing advanced technology to sophisticated customers energizes you Benefits • Profit sharing • Medical, dental, and vision plans (for many teammates, we cover 100% of the premiums) • Up to 200 hours of paid time off a year to spend however you want • 30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave • Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning • Volunteer opportunities throughout the year Company Overview • Aha! is a product management software that facilitates product roadmap management. It was founded in 2013, and is headquartered in Menlo Park, California, USA, with a workforce of 51-200 employees. Its website is https://www.aha.io.