Agilent Technologies

Compensation

Full Description

Job Description As an Online Technical Support Engineer, you will provide remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities. This includes reactive actions that result in a timely and cost-effective problem resolution for customer and proactive preventive actions. You will also leverage post sales interactions with customers to probe and qualify further revenue opportunities. As an Online Technical Support Engineer, you will help customers with questions regarding GC and GC Mass Spec Instrumentation. Role-Specific Responsibilities include: Direct customer contact through phone/email channels Log requests via our SAP ticketing system Provide technical support, troubleshooting customers’ applications and delivering consulting and education services, using telephone, email and online collaboration tools Solves routine and non-routine issues, challenges and problems within field of specialization Write technical support articles for global knowledge base. May book transactional sales opportunities and provide highly qualified leads to sales Qualifications Bachelor's or master's degree or University degree in STEM (science, technology, engineering, and mathematics) 4+ years of relevant experience in the field of knowledge Relevant work experience in customer service, technical support or laboratory environment exposure to LC or GC instrumentation is a plus May occasionally travel for customer visits for development and training Working shift will be for 8 am to 5 pm Pacific time zone Atomic Spectroscopy experience a plus Key skills to be successful in this role: Excellent verbal and written communication Customer-focused mindset Logical troubleshooting skills General proficiency with online tools, systems and technologies Willingness to deepen knowledge on software and applications on the product line supported Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least March 19, 2026 or until the job is no longer posted. The full-time equivalent pay range for this position is $43.12 - $80.84/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility. Travel Required: 10% of the Time Shift: Day Duration: No End Date Job Function: Services & Support Graduate and Student Career Site Visit our career site and learn more about Agilent Watch our video playlist to get a glimpse of life at Agilent! As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.