Agency T

Compensation

Full Description

About the Role We are a premium environmental testing company that partners with water damage restoration contractors. Our work ensures safety and compliance before restoration begins, which makes it essential, although adjusters sometimes push back on costs or necessity. While this role is titled AR Supervisor, it is primarily a collections position. The work has already been billed, and your focus will be on following up, resolving disputes, and collecting payment from insurance adjusters and homeowners. We are seeking an experienced Accounts Receivable (AR) Supervisor with a strong background in the water damage/restoration or insurance industry. This role focuses on: • Taking over all accounts aged 30+ days and driving them to resolution. • Handling escalated accounts directly with homeowners and insurance adjusters. • Supporting and advising AR team members on difficult cases. • Applying deductive thinking and tactful communication to resolve disputes while maintaining positive relationships. Because we provide a premium service, adjusters may challenge our rates or question the need for testing. This role requires someone who can be both firm and tactful, presenting facts and documentation to justify our work while maintaining a courteous, reasonable approach that protects our reputation and ensures payment. Key Responsibilities • Manage escalated AR cases involving homeowners and adjusters. • Take ownership of all accounts aged 30+ days, following up directly to drive resolution. • Use critical thinking to evaluate adjuster responses, identify inconsistencies, and push back appropriately. • Negotiate disputes tactfully, balancing persistence with diplomacy. • Communicate with homeowners and adjusters in a clear, professional, and empathetic way. • Coach AR representatives by providing guidance and best practices to help them succeed. • Participate in weekly AR review calls to discuss numbers, escalations, and strategies. • Ensure availability during standard business hours so escalated cases and phone calls are addressed promptly. What You’ll Handle • 30+ Day Accounts: Taking over jobs not paid within 30 days and driving resolution. • Adjuster disputes: Addressing complaints about pricing or questioning the need for testing. • Complex payment situations: Navigating delayed, disputed, or incomplete claim payments with professionalism and persistence. • Homeowner escalations: De-escalating tense situations to protect relationships with our clients (water damage companies). • Team support: Coaching AR reps on difficult accounts, stepping in when needed. • Faulty adjuster logic: Recognizing when reasoning does not apply and guiding adjusters toward payment with persistence and professionalism. Qualifications • Required: Prior experience in the water damage/restoration or insurance industry. • Examples include insurance adjuster, AR or collections within restoration, or similar roles. • Strong negotiation and conflict resolution skills. • Proven ability to think critically and deductively. • Ability to balance persistence with tact and professionalism. • Demonstrated ability to mentor or support a team. • Excellent written and verbal communication skills. • Calm, empathetic demeanor under pressure. • Highly organized, accountable, and results-driven. Compensation • $35/hour contract position (equivalent to $72,800/year if full-time at 40 hours per week). • Performance bonuses available, with total earning potential of up to $85,000 annually when collections goals are met, the department is running smoothly, and client satisfaction remains high. Growth Opportunity As the company continues to expand, the right person in this role will have opportunities to take on more responsibility, grow into higher leadership, and shape the future of the AR department. Why Join Us This is not a typical AR role, it is a sensitive, high-impact position where your expertise will directly protect revenue, strengthen client relationships, and guide the AR team. If you thrive on resolving challenges with logic, tact, and persistence, and want a role with long-term growth potential, we want to hear from you. Job Type: Contract Pay: $75,000.00 - $85,000.00 per year Application Question(s): • Tell us about yourself and/or tell us a joke. • Tell us about your relative experience working with insurance adjusters or collections. • An insurance adjuster tells you they will not release payment until another invoice unrelated to our work is settled. How would you handle this? Work Location: Remote