Advocate Aurora Health

Compensation

Full Description

Job Description: • Supervise day-to-day operations within the team ensuring timely, accurate processing of transactions and resolution of escalated issues • Monitor and evaluate team performance using key metrics to provide regular feedback and performance coaching • Lead and support team development through training, on-going skills building, continuing education courses, fostering a culture of accountability, collaboration and continuous learning • Partner with COE’s (HR business partners, Legal, Benefits etc.) to ensure consistent service delivery, policy alignment and effective escalation management • Identify opportunities for process improvements and automation, support testing implementation and adoption of new tools and workflows • Analyze data to identify service gaps, workforce trends, and use insights to inform team strategies and improve efficiency as well as experience • Uphold compliance with policies, legal and regulatory requirements, and audit standards through consistent process oversight and quality control practices • Model and promote collaborative behaviors including respectful communication, teammate care, and strong relationship management with internal and external stakeholders • Supervise operational excellence by ensuring that team members are meeting KPIs, accuracy standards and transaction completion • Interpret and apply HR policies, procedures, and workflows across assigned cases, ensuring consistent and accurate execution Requirements: • Bachelor’s degree in business, Human Resources, Compliance, or Technology related field or equivalent experience • Typically requires a minimum of 2 years of experience in Human Resources, including experience at a lead or senior level • Advanced HR knowledge in related HR content areas • Skilled in using data to drive decisions, evaluate process effectiveness, and develop actionable insights • Expert in leveraging HR systems and reporting tools to ensure data accuracy and support strategic initiatives Benefits: • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program