Adobe

Compensation

Full Description

JOB LEVEL M50 EMPLOYEE ROLE People Manager As the Senior Leader Americas Strategic Care, you will own a strategic mission for our most critical enterprise relationships. As part of Digital Experience Global Escalations teams, we resolve critical challenges with speed, transparency, and empathy, restoring trust and enabling customers to focus on innovation, not issues. This role is about more than resolving escalations—it’s about safeguarding customer confidence and driving operational excellence through exceptionally crafted solutions. What You’ll Do • Champion Adobe’s mission in every interaction: Ensure critical situations are resolved in ways that reinforce trust and enable creativity, transforming moments of risk into moments of loyalty. • Build executive-level relationships: Partner with Customer Engineering, Customer Success, Sales, and Product leadership to align on priorities and deliver world-class experiences. • Lead and inspire a regional organization focused on resolving complex customer situations: Drive accountability, engagement, and performance across high-stakes situations. • Serve as regional strategic care authority: Be the go-to leader for critical issues, outages, and executive-level interventions. • Shape and implement strategic resolution frameworks: Continuously improve processes, methodologies, and automation to deliver proactive, predictable outcomes. • Influence Adobe’s customer care strategy: Provide insights and recommendations to leadership based on data, trends, and customer feedback. • Develop and grow talent: Recruit, mentor, and empower an impactful team with a culture of empathy, resilience, and innovation. • Maintain deep product and ecosystem knowledge: Stay current on Adobe Digital Experience solutions and advocate for customer-centric improvements. What You Need to Succeed • Executive presence and influence: Ability to engage confidently with C-Suite counterparts and internal leaders. • Proven senior leadership experience (10+ years) managing distributed teams in high-pressure environments. • Strategic attitude: Skilled at balancing immediate resolution with long-term process and customer experience improvements. • High emotional intelligence: Navigate complex situations with empathy and clarity. • Expert problem-solving: Combine technical knowledge with business understanding to resolve issues creatively. • Deep knowledge of Adobe DX solutions and enterprise customer use cases. • Operational excellence: Ability to work autonomously, prioritize effectively, and deliver results in a fast-paced environment. • Global perspective: Comfortable working across cultures and geographies to drive alignment and success. At Adobe, you will be immersed in an outstanding work environment recognized globally on Best Companies lists. You will work surrounded by colleagues committed to helping each other grow through our exceptional Check-In approach, where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status. Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $136,800 -- $250,900 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.‌ In California, the pay range for this position is $173,300 - $250,900 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Internal Opportunities Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe! Put your best foot forward: 1. Update your Resume/CV and Workday profile – don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work. 2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in. 3. Check out these tips to help you prep for interviews. 4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll. Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth. At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.