Adfinitas Health

Compensation

Full Description

Director of Operations – Post-Acute Care Position Summary: The Director of Operations for Post-Acute Care plays a pivotal leadership role in overseeing the operational performance of multiple facilities across Maryland. This position is responsible for ensuring the delivery of high-quality, efficient, and patient-centered care by aligning operational excellence with organizational strategy. The Director will serve as a liaison between client facilities and corporate functions while driving improvements in provider satisfaction, patient outcomes, and organizational growth. The ideal candidate is a clinician, (Physician Assistant, Nurse Practitioner or Registered Nurse) with leadership experience in post-acute care and a strong understanding of care coordination, quality metrics, and value-based care models. Key Responsibilities Operational Management • Oversee daily operations of multiple post-acute care facilities, ensuring efficiency and compliance with organizational standards. • Act as a liaison between facilities and corporate teams, including Payroll, Credentialing, Human Resources, Provider Enrollment, Revenue Cycle,Finance and Recruitment. • Recommend and implement process improvements to drive operational and administrative efficiencies. • Monitor key performance indicators (KPIs) and implement strategies to achieve operational goals. Clinical & Operational Leadership • Provide oversight of post-acute programs including SNF, home health, hospice, and rehab partnerships. • Ensure compliance with state, federal, and accreditation standards. • Develop and implement clinical protocols to improve care transitions and reduce readmissions. • Monitor quality outcomes, patient satisfaction, and performance metrics. • Serve as the clinical liaison between acute and post-acute settings. Clinical Interview Responsibility • Conduct clinical interviews for open job requisitions, assessing candidates for clinical competency, scope-of-practice alignment, patient care standards, and cultural fit. • Partner with hiring managers to evaluate technical skills, decision-making ability, and adherence to evidence-based practice. • Provide structured feedback and hiring recommendations to ensure selection of high-quality clinical talent. Financial & Performance Management • Collaborate with the CCO on financial reporting and accountability for each region. • Contribute to the development of annual budgets and manage contracts to meet financial targets. • Use KPIs and data-driven insights to identify strategies that maximize profitability. • Support Revenue Cycle Management (RCM) to ensure processes yield positive financial outcomes. Customer Engagement & Client Relations • Maintain and strengthen relationships with Skilled Nursing Facilities to ensure client satisfaction and retention. • Partner with Business Development to support expansion into prospective facilities. • Represent the organization in client-facing meetings to reinforce service excellence and partnership. Strategic Planning & Growth • Identify opportunities for service expansion and partnership development. • Lead implementation of new post-acute programs and initiatives. • Collaborate with executive leadership on long-term strategic planning. Quality Improvement & Compliance • Drive quality improvement initiatives to enhance patient outcomes and provider performance. • Ensure compliance with all federal, state, and local healthcare regulations. • Present and implement new programs and processes that reduce costs while improving quality of care. • Participate in organizational strategy, planning, and director-level meetings. Program & Strategic Management • Support the COO in managing existing and prospective programs and services. • Participate in monthly KPI reviews and quarterly leadership meetings. • Lead initiatives that align operational execution with broader organizational goals. Qualifications • Bachelor’s degree in Healthcare Administration, Business, Nursing, or related field • Master’s degree (MHA, MBA, MSN, or related field) • 5 years of healthcare operations experience • 3+ years in post-acute care leadership (SNF, home health, rehab, hospice, or transitional care) •  Strong understanding of CMS regulations and value-based care models • Demonstrated success in managing multi-site operations and large, diverse teams. • Strong knowledge of healthcare regulations, compliance standards, and quality improvement practices. • Proven ability to manage budgets, contracts, and financial performance. • Excellent communication, leadership, and relationship management skills. • Strategic thinker with a results-oriented mindset and ability to drive performance improvement initiatives.