Adecco

Compensation

Full Description

Adecco Creative and Marketing partnered with an insurance company to hire a senior process documentation specialist. Contract Details: • Title: Senior Technical Writer / Process Documentation Specialist • Duration: Through December 31, 2025 • Location: Portland, ME, open to well-qualified remote candidates • Compensation: $80–$105/hr • Interview: One remote panel interview (45–60 minutes) Overview: Seeking a proactive and detail-oriented Technical Writer or Process Documentation Specialist to build out a formal knowledge base for two business units utilizing Skan AI. This role will be responsible for identifying undocumented processes, probing for missing information, and creating clear, structured documentation to support internal operations and application usage. A key component of this role involves engaging directly with the Skan AI vendor to understand system workflows, clarify integration points, and ensure documentation aligns with platform capabilities. Responsibilities: • Audit existing materials and processes to identify documentation gaps. • Collaborate with SMEs, technology partners (primarily based in Portland), and cross-functional teams to gather and validate information. • Engage regularly with the Skan AI vendor to extract technical and process details, clarify system usage, and incorporate vendor insights into documentation. • Develop and maintain process documentation, SOPs, and knowledge base articles. • Drive conversations with strong personalities to extract critical information and ensure clarity and completeness. • Create user-friendly documentation using MS Office and ServiceNow. • Support the onboarding and enablement of internal users through well-organized content. Qualifications: • Proven experience in technical writing, instructional design, or process documentation. • Ability to lead documentation efforts independently and navigate ambiguity. • Strong communication and stakeholder management skills. • Experience with ServiceNow and MS Office tools. • Familiarity with Skan AI or similar process intelligence tools is a plus. • Background in technical L&D or enterprise documentation preferred. Fine print: This is a W2 position. Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. There is no PTO or holiday pay for contracts. Sick leave is accrued where applicable, check your state laws. Equal Opportunity Employer/Veterans/Disabled Must be authorized to work in the U.S. without employer sponsorship. To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.