Acumen Fiscal Agent

Compensation

Full Description

Job Title: Bilingual Client Services Agent Company Overview: Acumen Fiscal Agent is a mission-driven organization dedicated to empowering disabled individuals, military veterans, and the elderly to live more independent and fulfilling lives. With over 30 years of experience, Acumen combines innovative solutions with compassionate service to make a meaningful impact in the communities we serve. Role Overview: As a Bilingual Client Services Agent, you will be the vital link between our clients and the support they need. Your role is to provide exceptional service, ensuring clear communication and effective problem-solving for a diverse client base. This position is perfect for someone passionate about making a difference and skilled in navigating complex client needs. What You'll Do: - You will assist clients in both English and Spanish, ensuring clear and accurate communication. - You will manage client inquiries, providing timely and empathetic responses. - You will coordinate with internal teams to resolve client issues efficiently. - You will maintain detailed records of client interactions and transactions. - You will educate clients about available services and resources. - You will identify opportunities to improve client satisfaction and service delivery. - You will support the onboarding process for new clients. - You will contribute to team goals by sharing insights and feedback. What You Bring: - You bring at least 2 years of experience in client services or a related field. - You are fluent in both English and Spanish, with excellent verbal and written communication skills. - You have strong problem-solving abilities and attention to detail. - You are proficient with CRM software and Microsoft Office Suite. - You possess empathy and patience when dealing with diverse client needs. Bonus Points If You Have: - Experience working with disabled, veteran, or elderly populations. - Knowledge of fiscal agent services or healthcare administration. - Additional language skills beyond English and Spanish. - Customer service certification or related training. What We Offer: - We offer competitive salary and comprehensive health benefits. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer flexible work schedules to promote work-life balance. - We offer the chance to make a real difference in people’s lives every day. Ready to Apply? Please submit your resume and a cover letter detailing your bilingual experience and passion for client service to our careers page at www.acumenfiscalagent.com/careers.