Acumen Fiscal Agent

Compensation

Full Description

Job Title: Bilingual Client Services Agent Company Overview: Acumen Fiscal Agent is a mission-driven organization dedicated to empowering disabled individuals, military veterans, and the elderly to live more independent and fulfilling lives. With over 30 years of experience, Acumen combines innovative solutions with compassionate service to make a meaningful impact in the communities we serve. Role Overview: As a Bilingual Client Services Agent, you will be the vital link between Acumen and our diverse client base. Your role is to provide exceptional support and guidance, ensuring clients receive the assistance they need in a clear and empathetic manner. This position requires strong communication skills in both English and Spanish to effectively serve our bilingual community. What You'll Do: - You will assist clients by answering inquiries and resolving issues related to fiscal agent services. - You will communicate clearly and compassionately in both English and Spanish to support client needs. - You will maintain accurate client records and documentation in compliance with company policies. - You will collaborate with internal teams to ensure seamless service delivery. - You will educate clients about available resources and services to enhance their independence. - You will handle sensitive information with confidentiality and professionalism. - You will participate in ongoing training to stay current with industry standards and company procedures. What You Bring: - Minimum of 2 years experience in client services or a related field. - Fluency in both English and Spanish, with excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Proficiency with customer relationship management (CRM) software and Microsoft Office Suite. - Empathy and patience when working with vulnerable populations. Bonus Points If You Have: - Experience working with disabled, elderly, or veteran populations. - Knowledge of fiscal agent services or healthcare administration. - Additional language skills beyond English and Spanish. - Certification in customer service or related professional training. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive work environment committed to diversity. - We offer flexible work schedules to promote work-life balance. - We offer the chance to make a real difference in the lives of our clients every day. Ready to Apply? Please submit your resume and a cover letter detailing your bilingual experience and passion for client service to our careers page at www.acumenfiscalagent.com/careers. We look forward to hearing from you!