Acumen Fiscal Agent

Compensation

Full Description

Job Title: Bilingual Client Services Agent Company Overview: Acumen Fiscal Agent is a mission-driven organization dedicated to empowering disabled individuals, military veterans, and the elderly to live more independent and fulfilling lives. With over 30 years of experience, Acumen combines innovative solutions with compassionate service to make a meaningful impact in the communities we serve. Role Overview: As a Bilingual Client Services Agent, you will be the vital link between Acumen and our diverse client base. Your role is to provide exceptional support and guidance, ensuring clients receive the assistance they need in a clear and empathetic manner. This position requires strong communication skills in both English and Spanish to effectively serve our bilingual community. What You'll Do: - You will respond promptly and professionally to client inquiries via phone, email, and other communication channels. - You will assist clients in understanding and navigating our services, ensuring clarity and confidence. - You will maintain accurate and detailed client records in our database. - You will collaborate with internal teams to resolve client issues and improve service delivery. - You will provide culturally sensitive support tailored to the needs of our bilingual clients. - You will participate in ongoing training to stay current with policies and best practices. - You will identify opportunities to enhance client satisfaction and contribute to process improvements. What You Bring: - Minimum of 2 years experience in client services or customer support roles. - Fluency in both English and Spanish, with excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Proficiency with CRM software and Microsoft Office Suite. - Ability to handle sensitive information with confidentiality and professionalism. Bonus Points If You Have: - Experience working with disabled, veteran, or elderly populations. - Knowledge of fiscal agent services or healthcare administration. - Additional language skills beyond English and Spanish. - Background in social services or community outreach. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer a supportive and inclusive work environment focused on professional growth. - We offer flexible work schedules and remote work options. - We offer opportunities for ongoing training and career advancement. - We offer the chance to make a real difference in the lives of those we serve. Ready to Apply? Please submit your resume and a cover letter detailing your bilingual experience and passion for client service to our careers page at www.acumenfiscalagent.com/careers. We look forward to hearing from you!