ActivTrak

Compensation

Full Description

Description: • Lead the team responsible for implementing the ActivTrak platform and delivering high-value onboarding and data services projects • Oversee multiple Project Managers and ensure consistent, high-quality delivery across commercial through enterprise accounts • Coach, mentor, and develop a high-performing team of Project Managers • Establish and scale delivery frameworks to ensure consistency, quality, and repeatability across customer engagements • Partner with Sales, Solution Engineers, Solution Architects, and Customer Success leadership to align on customer objectives, technical requirements, and delivery timelines • Serve as an escalation point and build trusted executive relationships to drive customer satisfaction • Monitor project performance across the portfolio, ensuring scope, milestones, and budgets are on track and communicating risks to leadership • Contribute to continuous improvement of professional services methodologies, tools, and processes to support growth and scalability • Ensure the team effectively communicates ActivTrak’s use cases, features, and value through training, enablement, and solution adoption • Serve as the voice of the customer internally, sharing insights that influence product, customer success, and go-to-market strategies Requirements: • 5+ years of experience in Professional Services, Customer Success, or Project Management • At least 3+ years in a leadership role managing teams • Proven expertise in leading B2B SaaS implementations • Exposure to BI/data projects preferred • Strong executive presence and ability to build trusted relationships across all levels of customer organizations • Demonstrated success in developing people, leading teams through change, and driving operational excellence • Strong organizational, communication, and problem-solving skills • Ability to thrive in a fast-paced, dynamic environment Benefits: • Competitive compensation and benefits • Position is remote within the U.S. • Minimal travel required