ActivTrak

Compensation

Full Description

As the Director, Customer Onboarding & Adoption, you will lead the team responsible for implementing the ActivTrak platform and delivering high-value onboarding and data services projects for our customers. You will oversee multiple Project Managers and ensure consistent, high-quality delivery across commercial through enterprise accounts. This role requires a strategic leader who can coach and develop a high-performing team, while also partnering directly with customers and cross-functional stakeholders to drive measurable outcomes. Key Responsibilities: Lead, mentor, and develop a team of Project Managers responsible for customer onboarding and implementation projects. Establish and scale delivery frameworks that ensure consistency, quality, and repeatability across all customer engagements. Partner with Sales, Solution Engineers, Solution Architects, and Customer Success leadership to align on customer objectives, technical requirements, and delivery timelines. Drive customer satisfaction by building trusted executive relationships and serving as an escalation point for project challenges. Monitor project performance across the portfolio, ensuring scope, milestones, and budgets are on track, and proactively communicating risks to leadership. Contribute to the continuous improvement of professional services methodologies, tools, and processes to support growth and scalability. Ensure the team effectively communicates ActivTrak’s use cases, features, and value to customers through training, enablement, and solution adoption. Serve as the voice of the customer internally, sharing insights that influence product, customer success, and go-to-market strategies. 5+ years of experience in Professional Services, Customer Success, or Project Management, with at least 3+ years in a leadership role managing teams. Proven expertise in leading B2B SaaS implementations, with exposure to BI/data projects preferred. Strong executive presence and ability to build trusted relationships across all levels of customer organizations. Demonstrated success in developing people, leading teams through change, and driving operational excellence. Strong organizational, communication, and problem-solving skills, with the ability to thrive in a fast-paced, dynamic environment. Work Environment: Competitive compensation and benefits Position is remote within the U.S. Minimal travel required This is an opportunity to shape and scale the customer onboarding and adoption function at a high-growth, VC-backed company. If you are a strategic leader who thrives at the intersection of people leadership, customer delivery, and operational excellence, we’d love to talk to you. ActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.