ACS Auto Club Services, Inc.

Compensation

Full Description

It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Salary Job Description: Position Description Manages towing operations on a twenty-four (24) hour basis to ensure prompt, efficient and courteous towing, recovery and emergency road service to all eligible customers, clients, AAA and affiliated Club members. Supervises daily activities of fleet supervisors, dispatchers and drivers to ensure the timely completion of tasks. Increases revenue by servicing existing clients and expanding base of commercial towing accounts. Analyzes and resolves member complaints concerning driver performance. Investigates and mediates damage claims. Monitors equipment repair or replacement including the ordering of supplies and verifying payment for all supplies. Monitors incentive bonus programs, including compiling data and preparing reports on program performance. Updates maintenance files as regulations and rules changes to comply with Local, State & Federal requirements. Supervisory Responsibilities (briefly describe, if applicable, or indicate None): Supervisor Club Service Fleet, Coordinator Service Vehicle Operators, Service Vehicle Operators I and II. Required Qualifications (these are the minimum requirements to qualify) Education (include minimum education and any licensing/certifications): High School Diploma or equivalent Valid driver’s license Experience: Experience in: operating office equipment including telephone system, calculator, copy machine, fax machine, etc. operating a personal computer automotive industry and/or emergency road service Knowledge and Skills: Knowledge of: towing procedures Company products, policies and procedures vehicle mechanics and equipment maintenance Minnesota geographical areas Supervisory ability to include: scheduling staffing budgeting decision making analysis and problem solving evaluating employee work performance leadership read reports Ability to: communicate effectively with others in a work environment and with the public interpret contract and bid documents contract negotiation operate a two-way radio/Nextel, digital dispatch system and D2000 work independently perform basic mathematical calculations to include addition, subtraction, multiplication, division and percentages stand/walk in order to inspect vehicles and equipment climbing/stoop/kneel lift/pull/push use telephone system Preferred Qualifications College coursework or Bachelor’s degree in a business related field or equivalent experience. Management experience. Experience in operating towing equipment Work Environment Works in a temperature controlled office environment with exposure to slightly dirty conditions. Occasional (up to 30% of work time) exposure to temperature extremes. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 13+ million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.