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Acentra Health, LLC

Acentra Health, LLC

via Icims

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Customer Service Representative (Remote U.S.)

Anywhere
full-time
Posted 10/3/2025
Direct Apply
Key Skills:
Customer Service
Data Entry
Medical Terminology
Health Insurance Knowledge
Verbal Skills
Listening Skills
Bilingual
Problem Solving

Compensation

Salary Range

$17.5 - 19.5 hour

Responsibilities

The Customer Service Representative will answer incoming calls and resolve customer inquiries while adhering to internal policies. They will interact with external partners and serve as a liaison between internal and external stakeholders.

Requirements

A minimum of a High School Diploma or GED is required, along with 2+ years of customer service experience. Preferred qualifications include call center experience and knowledge of medical terminology.

Full Description

Company Overview Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. Job Summary and Responsibilities Acentra Health is looking for a Customer Service Representative to join our growing team. Job Summary: The purpose of this position is to answer incoming telephone calls, and resolve customer questions, complaints, and requests while adhering to internal policies and procedures. Responsibilities: Develop and maintain working knowledge of internal policies, procedures, and services. Utilize automated systems to log and retrieve information; perform accurate and timely data entry. Receive inquiries by telephone, email, fax, or mail and communicate responses within required turnaround times. Respond to telephone inquiries in a prompt, accurate, and courteous manner. Interact with external partners such as hospitals, physicians, beneficiaries, or other program recipients. Serve as liaison between the internal and external partners. Investigate and resolve or report provider problems. Meet or exceed standards for call volume and service level per department guidelines. Initiate cases by collecting and entering demographic, provider, and procedure information into the system. Complete daily, monthly, and quarterly reports necessary for clinical team operations. Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. Qualifications Required Qualifications/Experience: A minimum of a High School Diploma OR GED equivalent is required. Candidates with a higher level of education are also encouraged to apply. 2+ years of customer service experience. Work Schedule: Open availability to work from 8:00 AM until 5:00 PM Eastern, Monday through Friday. The background check for this role requires fingerprinting, per contract requirements. Preferred Qualifications/Experience: 2+ years of experience in a call center. 2+ years of telephonic experience. Knowledge of medical terminology. Knowledge of the health insurance industry. Effective verbal and listening skills. Bilingual in Spanish and English. #LI-SD1 Why us? We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes. We do this through our people. You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career. Benefits Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more. Thank You! We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search! ~ The Acentra Health Talent Acquisition Team Visit us at Acentra Health EEO AA M/F/Vet/Disability Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law. Compensation The pay range for this position is listed below. “Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.” Pay Range USD $17.50 - USD $19.50 /Hr.

This job posting was last updated on 10/4/2025

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