Acendas Travel

Compensation

Full Description

Operations Manager – Dedicated Client Are you a strategic and service-driven leader with deep experience in corporate travel operations? Acendas Travel is looking for an experienced Operations Manager to lead our Travel Consultant teams in a 24x7 environment, delivering exceptional service while balancing client needs with business goals. This role requires a hands-on leader who can manage around-the-clock operations, support extended hours, and step in during nights and weekends when needed. What You’ll Do: • Lead, coach, and develop high-performing teams of Travel Consultants in a corporate agency call/contact center environment. • Regularly assist with domestic and international travel reservations to stay connected to client needs and support team operations. • Ensure consistent delivery of outstanding customer service while balancing client expectations with company policies, operational efficiency, and cost-effectiveness. • Manage a 24x7 team, including maintaining appropriate staffing levels to support extended hours of operation. • Be available to work nights and weekends as needed to support team and client needs. • Act as a key escalation point for complex travel issues, providing timely and effective resolution. • Champion the use of corporate travel technology platforms, including GDS systems, online booking tools, and Salesforce, to drive efficiency and innovation. • Represent operational needs in cross-functional projects, contributing to process improvements and technology enhancements. • Monitor performance metrics, ensure compliance with service level agreements, and lead continuous improvement initiatives. • Adapt quickly to change and lead teams through evolving business needs and client expectations. What We’re Looking For: • You bring at least five years of experience in corporate travel, so you know the ins and outs of the industry. • You’ve spent three or more years in a leadership or managerial role, guiding teams and driving results. • You have hands-on experience in a corporate travel call/contact center environment and understand what it takes to keep things running smoothly. • You’re comfortable with corporate travel technology platforms and know how to use them to streamline operations. • You’ve worked with Salesforce and can use it to manage client relationships and team workflows effectively. • You’re a strong communicator and problem-solver who can juggle client needs with business goals. • You’re adaptable, proactive, and ready to lead through change. • You’re flexible with your schedule and willing to work nights, weekends, and holidays when needed to support a 24x7 operation.