Ace Hardware

Compensation

Full Description

About Us We are a locally owned and operated chain of Ace Hardware stores and it is our mission to promote the “Neighbors Serving Neighbors” environment. Our culture celebrates employee creativity and ideas, all while delivering an outstanding customer experience. With a dynamic atmosphere that welcomes diversity, we are investing in our employees, along with the growth of our company. We also celebrate a culture of recognition, encouraging employees to recognize and thank one another for remarkable behavior. General Summary The General Manager handles overall store operations and the achievement of company goals and directives. Responsibilities include managing overall store operations and the achievement of company goals and directives. The General Manager will also work to maximize store sales and profitability, along with minimizing expenses. The ideal candidate will share our goal to “Amaze Every Customer Every Time.” Job Description As General Manager, you will uphold the Core Values which are determined by the management team. The General Manager is responsible for the day-to-day operation of the store. The General Manager is responsible for maximizing store sales and profitability, along with minimizing expenses, while ensuring that the store is optimally stocked and merchandised, and to Amaze Every Customer Every Time. The General Manager contributes to the growth and development of the management team and store team members. Sales and Operations • Delegates daily workload among team members to meet merchandising and visual presentation standards. • Hires, trains and develops retail team members with goals for growth and success in their positions, provides ongoing performance feedback and recognizes the team’s accomplishments. • Reviews all store evaluations with store management team and team members to identify opportunity areas, and correct all issues with a sense of urgency. • Coordinates the overall supervision of team members to ensure sales performance goals are met and company procedures are followed accurately. • Oversees counting the daily cash register for accuracy and daily bank deposits. • Conducts team member evaluations as per company standards to provide feedback for improvement, praise, recognition and growth opportunities. • Develops and implements in-store marketing including promotions, events and seasonal merchandising based on store needs. Completes merchandising updates according to Company standards. • Works with vendors to develop merchandising strategies for products and have them assist with their plan-o-gram and updates. • Forecasts scheduling needs to meet customer demand and create work schedules. • Monitors payroll to ensure compliance with established budgets and take corrective measures as necessary. • Reviews staffing strengths and opportunities with the Owner prior to additions or terminations. Customer Service • Promotes Customer Service as the #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching team member’s performance and interactions on the sales floor. • Regularly promote sand teaches “Amaze Every Customer Every Time” while leading by example and coaching. • Uses huddles, communication boards, and store meetings as the means to communicate the store’s performance, and educate, engage and motivate the team. • Drives customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly. • Reviews all customer service measurement reports (e.g., Mystery Shop, Customer Engagement Survey, etc.), and works with the team to identify opportunities in an effort to sustain or improve overall service levels. Inventory • Maintains accurate inventory at all stages through on-hand integrity, daily receiving and transfers, store communication, product mix and flow, and adhering to Company best practices, metrics and deadlines. • Utilizes available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximizes inventory accuracy. Coaching and Training Works on professional development through leadership training opportunities (self-directed learning, local business events, Ace learning and industry events, etc.). Identifies appropriate training for store team members and oversees all training requirements for all team members (e.g., New-Hire orientation, on-the-job training, vendor training, etc). Safety, Compliance and Store Work Environment • Enforces safety policies and procedures, and serves as role model for safety. • Enforces store environment procedures to ensure and maintain the best store appearance. • Conducts preventative safety inspections, and take appropriate actions to correct all issues. Knowledge, Skills and Job Requirements • Prior Ace Hardware experience a plus! • Requires High School diploma or equivalent • Possess a vast product knowledge of hardware-related products, along with a willingness to learn more • Minimum of 3 to 5 years of retail management experience • Have strong leadership and analytical skills • Ability to clearly communicate, both verbally and written and effectively in all situations • Strong problem-solving and organizational skills • Ability to handle multiple projects and tasks with a high attention to detail • Have knowledge of retail computer systems • Have ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business. This includes, but is not limited to, arriving to work on time for scheduled shifts. • Have ability and willingness to conduct yourself with honesty and integrity, as well as dependability. • Have ability to stand for an extended period of time, walk, reach, and bend to perform job duties • Be able to move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and performing all functions as set forth • Have flexibility as responsibilities may change based on the needs of the business Be a part of our story... Like most people, we love a great story. And we’re fortunate to live a story that our community has helped us write every day! It all started in Clarkston in 2016, and in 2022, we expanded to Commerce. Now, we’re proud to announce the opening of the Walnut Lake store in December 2025! The story continues to grow, and we couldn't be more excited for what’s ahead. Welcome to Ace Hardware of Clarkston, Ace Hardware of Commerce, and now Ace Hardware of Walnut Lake! We are the area's only locally owned and operated Ace Hardware, and we are neighbors serving neighbors. The Clarkston location has a rich history—it originally opened as Damman Hardware in the early 90s, then became Ace Hardware about 10 years later. Like all stories, there are chapters of change, and in early 2016, the previous owners decided to close the store. As local residents with a passion for hardware, we saw an opportunity to bring the store back to life. After several months of renovation and updates, we proudly reopened the store as Ace Hardware of Clarkston in October 2016, giving locals the chance to shop local once again. The success we built in Clarkston inspired us to do it all over again in 2022 with Ace Hardware of Commerce. After another round of extensive renovations, we reopened the Commerce location, continuing to serve the community with a commitment to local service and expertise. Fast forward to December 2025, and we are thrilled to welcome our third location, Ace Hardware of Walnut Lake. This new store is an exciting milestone for us, and we’re eager to continue growing with and serving our neighbors. More to come as we expand our reach and provide even more opportunities for our community to shop local! We believe that the best service and the personal touch can only come from a locally owned business. We’re proud to be the only locally owned Ace Hardware in the area. When your store is run by neighbors instead of a big corporation, you’ll notice the difference, both as a customer and as an associate. Our family is excited to keep growing and serving for many more years. It’s been an honor to see the community embrace us so warmly. In our first year, we were named the area’s top hardware store by readers of The Clarkston News, and we’ve received that recognition every year since. We’ve been awarded the Pinnacle Performance Award every year from Ace Hardware, honoring us as one of the best-performing stores in the country. We were also humbled to receive the Clarkston Community Collaboration Award for our efforts in making Clarkston a better place. In our second year, we were recognized with the Beacon Award as one of the nation’s best new stores. And in January 2023, we were named The Coolest Hardware Store 2023 by Ace Hardware Corporation! None of this would be possible without our incredible team. We take pride in our diverse group of associates, from high school students to staff members with decades of experience. We’re lucky to learn from one another and work together as a family. As we continue growing, we’re looking for passionate individuals to join our team. Whether you’re in Clarkston, Commerce, or Walnut Lake, we’re here to serve our community—and we’d love for you to be a part of that journey. Thank you for considering us for your future employment. We can’t wait to meet you! Best Regards, The Haley Family