Accurate Background

Compensation

Full Description

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions. The Director of Account Management is responsible for the direction and continuous improvement of the global Account Management team, ensuring the achievement of financially sustainable client growth, retention and revenue goals while providing the highest levels of customer satisfaction. Provide leadership, strategic direction, and oversight of their respective customer segment(s), including the development and execution of retention, and growth strategies. The Director reports to and works closely with our Senior Vice President of Account Management to set the strategic direction and continuous improvement of the global Account Management team. Coach and develop the global Account Management team in developing and executing against defined metrics regarding account management plans, growth and retention, and monitoring key business performance metrics to drive business results. This position requires highly effective people leadership skills, communication and interpersonal skills, excellent problem-solving skills, a passion for customer success, and a positive and confident demeanor. Note: This role, while remote, must be based in the east cost as there will be direct reports in the US and Europe. \n Responsibilities Oversee client assignments and responsible for identifying resource needs and obtaining appropriate funding/approvals to achieve organizational performance goals. Responsible for selecting, developing, and deploying staff in the most effective manner to meet assigned objectives. Responsible for performance management, rewarding and recognizing employees, and providing on-going, regular performance feedback. Provide input in the assessment, development and execution of business and market segment plans, including forecast and target setting activities. Anticipate business, marketplace and competitor dynamics and develop/implement strategies to ensure growth and mitigate adverse risks. Collaborate on the development and execution of all strategic and tactical plans to achieve growth potential and optimal business partnership in each account. Continuously improve tools, technology, and processes to optimize effectiveness. Participate in the strategic planning and development of global account management strategies. Maintain performance standards for account management, habituating excellence in customer communication, proactive performance, and revenue renewal rate. Stay abreast of feature and functionality development with the company as well as industry trends. Serve as an escalation point of contact for all team clients while building and nurturing trusted, long-lasting relationships. Utilize customer feedback and performance data to drive both true and perceived customer value. Coach and develop Account Management team members to improve selling skills, product knowledge, negotiation, communication, and customer experience processes. Promote company’s quality standards and procedures and cultivate an environment of professionalism, teamwork, and integrity. Serve as a project stakeholder, and in support of, for the Account Management team as requested. Seek out and participate in internal and external programs that facilitate personal and professional growth. Use your outstanding communication skills to present and influence peers and decision makers from other functions to enhance processes, features, and functionalities to meet customer needs. Maintain knowledge of company policies and procedures to serve as an effective resource for staff. Additional responsibilities may be assigned as needed. Requirements 3-5 years of experience managing/leading a global team of account management professionals 6-10 years of experience in account management and/or customer success preferably in the human capital management software or services market A people-first mentality and passion for supporting personal and professional growth Courage, skill, and poise to approach the facts and engage in conversations with team members and clients Data-driven, the experience and love of gathering, interpreting, and presenting data Foresight to foster healthy team growth, avoiding both team member burnout and complacency Excellent listening, negotiation, escalation management, and presentation abilities, demonstrating an ability to influence clients and other stakeholders Able to take accountability and proven track record of meeting and exceeding revenue and retention goals Technical savvy that allows you to pick up new tools quickly and become a resident expert. \n $135,000 - $178,000 a year The annual base salary for this position ranges from $135,000 - $175,000. Pay will vary depending on job-related knowledge, skills, experience, and relevant education and training. This position may also be eligible for an annual performance-based bonus, commission, or other variable pay plan. The Company also offers a full range of benefits, including medical, dental, and 401k. Your recruiter can share more details about the specific compensation package during the hiring process. \n The Accurate Way: We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave. Take ownership. Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best. Be open. Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences. Stay curious. Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve. Work as one. Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed. About Accurate Background: Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe. Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Special Notice: Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact humanresources@accurate.com. - Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts. - Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format. - Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.