Accuity

Compensation

Full Description

Position Summary: The Access Management team works with multiple operational and support departments throughout the organization, serving as the first point of contact for Accuity team members seeking client system access and associated technical issues. They are responsible for setting up new users on remote systems with our clients, troubleshooting technical issues, tracking existing access points, leading quarterly access audits, and decommissioning the access of terminated users. Primary Job Responsibilities: Ensure proper procurement of third-party client IDs related to access by obtaining, completing and validating the proper client paperwork Incident ticket handling for quick resolution on a variety of any access related topics or requests Verify that appropriate security-related settings on all applicable accounts conform to needs of the team members role Organize and document audit information for review as needed Provide assistance and instruction to end users on access related issues Assist with development and implementation of improvements to the Access Management process Assist in handling escalations from customers, colleagues and clients Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by Accuity team members Follow-up and update incident and access ticket status and information Create, maintain and manage remote access staff lists, permissions, etc. Assist in producing reports on performance and key metrics provided by management Collaborate with implementation team to provide go-live access for initial user teams Coordinate environment changes between network team and user groups Maintain up-to-date software on user machines for access maintenance Performs miscellaneous job-related duties, as assigned. Position Qualifications: Education Bachelor’s degree or higher required Experience Minimum of 2 years’ experience in an IT helpdesk/service desk position Minimum of 2 years’ experience in healthcare preferred Knowledge of Citrix, Cisco AnyConnect, VPN, etc. remote environments Proven ability to manage large access projects from implementation to execution Proven experience using a PC in a Windows environment, including MS Word, Excel, PPT, Teams and Outlook Familiarity with Electronic Medical Record systems (i.e. EPIC, AllScripts, Cerner, etc.), preferred Knowledge, Skills, and Abilities Ability to use independent judgment and to manage and impart confidential information Ability to analyze and solve problems Excellent interpersonal and communication (verbal and written) skill Detail orientated with strong follow up skills Keen ability to work accurately, efficiently, and manage multiple tasks at once Independent, focused individual able to work remotely Physical Requirements: The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. Unless otherwise indicated, Accuity positions require interaction with people and technology while either sitting or standing. Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations. Physical effort and exposure to physical risk are limited to that of an office role / environment. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.