A.C.Coy Company

Compensation

Full Description

Job Description: • Contribute to modernization of the endpoint environment, including Windows 11, Office 365, and workplace transformation technologies • Perform and coordinate endpoint device updates, patching, application packaging, App Store publishing, vulnerability remediation, and pilot testing • Leverage AI tools to deliver secure, reliable, and modern endpoint solutions with responsible data handling • Operate, maintain, and support complex endpoint technology components • Develop PowerShell/VBScript solutions and package applications using Flexera WiseScript/InstallShield • Automate endpoint health remediation, remove legacy software, install updates, and address technical issues across user devices • Analyze and resolve component-level availability and performance issues; collaborate with vendors on approved fixes • Track tickets and document conversations, GitHub script revisions, time logs, testing schedules, and Tanium target creation • Provide training, knowledge transfer, user assistance, and customer-facing support • Adhere to formal change and test management procedures; escalate atypical findings • Create action plans, track outcomes, and independently install, test, and implement complex infrastructure changes • Conduct isolation testing for faulty equipment and software • Establish and refine operational processes for technology platforms • Operate and monitor platforms using associated management systems • Perform capacity and performance analysis and implement optimization recommendations • Develop hardware/software recommendations and implementation procedures; prepare presentation materials • Document solution approaches, troubleshooting records, configurations, changes, issues, and performance data Requirements: • A degree from an accredited College/University in the applicable field of services is required; if the degree is not in the applicable field, then 4 additional years of related experience • 8+ years of relevant professional experience • Proficiency in PowerShell scripting, with a focus on creating Windows packages within an endpoint environment • Experience with Tanium and related endpoint management technologies • Hand on knowledge of modern Windows, iOS and Android Operating systems • In-depth knowledge of distributed system architectures, including hardware and software components • Must be a US Citizen and be able to obtain a Position of Public Trust Clearance • Candidate must have lived in the United States for the past 5 years • Cannot have more than 6 months travel outside the United States within the last 5 years; military service excluded • Proven ability to collaborate across functions and work effectively with diverse teams • Strong written and verbal communication skills, with the ability to explain technical concepts to technical and non-technical audiences • Excellent multitasking and time management skills • Customer service skills and ability to satisfy client problems and needs in a Service Center environment • Ability to be proactive and resourceful in a dynamic and fluid environment • No corp-to-corp candidates accepted Benefits: • Contract-to-Hire position • Remote work arrangement