Accolade, Inc.

Compensation

Full Description

About Transcarent Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care The Role We are looking for a highly skilled and strategic Senior RCM Specialist to join our team. This role will play a critical part in driving operational excellence within our revenue cycle with a particular focus on our rapidly evolving Enterprise accounts. The ideal candidate brings deep experience in revenue cycle operations and coding, along with strong knowledge of insurance payer systems and reimbursement processes. They are confident in leading cross-functional collaboration and can represent the RCM team with clarity and authority. You’ll help us solve complex billing issues, optimize claims performance, and protect the integrity of our operations as we scale. What You’ll Do Take ownership of RCM operations for our Enterprise accounts, leading claim resolution and workflow optimization efforts. Serve as a key RCM point of contact in cross-functional meetings, representing the team in discussions with Product, Clinical, Customer Success, Implementation, and external partners. Oversee escalated claim and coding issues, including working directly with payers, vendors, and providers to resolve denials and rejections. Collaborate with internal clinical and operations teams to improve documentation quality, support proper coding, and reduce avoidable denials. Supervise and guide vendor relationships, including coding and denial management partners, with a focus on quality and compliance. Lead Enterprise-focused initiatives related to new care models, coding strategies and opportunities to optimize billing processes for complex accounts. Stay current on payer-specific coding regulations and trends that impact Enterprise clients, and bring forward proactive solutions to address evolving policies and compliance risks. Provide targeted support for Enterprise workflows, including documentation and process development, while serving as a resource to the broader team as needed. Assist as needed on RCM for our direct-to-consumer telehealth business, including compliance and reimbursement for commercial and Medicare lines of business What You Bring 5+ years of progressive experience in Revenue Cycle Management, including claim resolution, coding, and payer engagement. Proven experience navigating Enterprise accounts and complex payer policies, particularly in telehealth or digital healthcare environments. Expertise in coding compliance, denial management, and provider education. Strong understanding of health plan reimbursement guidelines Experience working cross-functionally with clinical teams and external vendors. Ability to think strategically and operationally—balancing day-to-day tasks with long-term improvement initiatives. Excellent communication and documentation skills. Experience managing sensitive workflows requiring discretion, system access, and domain expertise. Experience supporting and interfacing with enterprise customers and internal collaborators such as customer success teams Certifications (Preferred) Certified Professional Coder (CPC) from AAPC or equivalent accredited certification. Why Join Us? You’ll be part of a mission-driven organization at the forefront of transforming healthcare. As a senior member of the RCM team, your work will directly impact our ability to serve patients, support clinicians, and sustain our business growth across both core and emerging service lines. The salary range for this role is: $69400-$104100 Annual Total Rewards Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options. Our benefits and perks programs include, but are not limited to: Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO. HDHP medical plan with generous employer contributions towards an HSA 401(k) Retirement Plan with matching employer contributions Open Time Off Accrued Sick & Safe Time Off Generous Holiday Schedule + 5 floating holidays Paid parental leave Subsidized commuter benefits programs Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Headspace 1 Volunteer day per year Location You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US. Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.