$35K - 35K a year
Provide timely and accurate support to colleagues and clients by resolving tasks, identifying providers, communicating options, and maintaining records in a remote or hybrid call center environment.
Requires a high school diploma or GED, 1+ year customer service or administrative experience, proficiency with web-based applications, adaptability to new processes, and preferably healthcare or call center experience.
About Transcarent: Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent's AI-powered WayFinding, comprehensive Care Experiences - Cancer Care, Surgery Care, Weight - and Pharmacy Benefits offerings combined with Accolade's health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company's offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care. Accolade is currently for a Full Time Client Support Associate (Care Support Associate). This position is open to Remote applicants. Applicants who are close to our offices will work a Hybrid schedule. Applicants will be required to work from the start time between 8:00am to 11:00am EST and to 4:30pm to 7:30pm EST. Role overview As a Care Support Associate (CSA) you will work to provide your colleagues accurate and timely solutions to their members' barriers. A day in the life... • Timely and accurate resolution of tasks • Ensure the smooth flow of outbound notes and other correspondence as needed. • Identify providers based on client needs and preferences • Assure availability and the right specialty and sub-specialty is available at a given practice through making outbound calls in a call center environment • Efficiently and accurately communicate provider options back to the Care Advocates in a way that provides clear answers to the client's request • Collaborate with Accolade team mates to help them the deliver best possible service experience for Accolade clients. • Maintain a record of provider engagement experiences to continuously improve our search processes and results • Use a combination of IT tools, direct contacts and personal influence to find provider options for clients • Leverage multiple internal and external tools, sites and systems to resolve tasks and inquires • Assure Note cards and other correspondences are mailed timely. • Do web based non-clinical research as needed. • Comply with Company and HIPAA guidelines • When business needs dictate, able to support live client phone calls/MM-Basic Needs • Support prospective and current customer visits • Service with ID Card, Provider Search, Check Network Status, Eligibility, New Hire, Open Enrollment, Basic THA, RTS, Newly Diagnosed, Basic Benefits • Other administrative tasks assigned What we are looking for... Required: • High School Diploma/GED • 1+ years employment experience in the customer service industry, the service industry, administration, or reception • 1+ years hands on experience with web-based applications • Demonstrated ability to utilize multiple systems while navigating variable content and process • Openness to change and ability to quickly adapt to new processes Preferred: • Experience in health care industry or call center industry • Process orientation and concise documentation • Excellent verbal and written communication • Shows a sense of urgency, self-motivated • Time management and prioritization • Attention to detail • Ability to learn new systems and concepts quickly and retain information • Computer proficient (touch typing, Microsoft Office experience, navigating PCs including saving documents/creating folders, etc.) • Commitment to quality The pay for this position is $18/hr At Transcarent/Accolade, we are committed to compensation practices that are fair, competitive, and aligned with our mission to support every person's ability to thrive - at work and in life. The final base pay offered within the posted range is determined based on a candidate's job-related knowledge, skills, and experience, as well as internal equity and market competitiveness relative to geographic location. In the United States, we use three geographic pay zones to help guide equitable and market-aligned compensation decisions. Depending on the role, offers may also include additional forms of compensation such as short-term and long-term incentives (bonuses, equity, etc.) alongside a comprehensive benefits package that supports your physical, emotional, and financial well-being . The hourly rate for this role is: $16.9 Total Rewards Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options. Our benefits and perks programs include, but are not limited to: • Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO. • HDHP medical plan with generous employer contributions towards an HSA • 401(k) Retirement Plan with matching employer contributions • Open Time Off • Accrued Sick & Safe Time Off • Generous Holiday Schedule + 5 floating holidays • Paid parental leave • Subsidized commuter benefits programs • Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Headspace • 1 Volunteer day per year Location You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US. Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don't apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren't looking for someone who checks each box on a page; we're looking for active learners and people who care about disrupting the current health and care with their unique experiences.
This job posting was last updated on 10/7/2025