Find your dream job faster with JobLogr
AI-powered job search, resume help, and more.
Try for Free
ACCESSLEX INSTITUTE

ACCESSLEX INSTITUTE

via SimplyHired

Apply Now
All our jobs are verified from trusted employers and sources. We connect to legitimate platforms only.

Manager, Customer Experience Remote

Anywhere
full-time
Posted 10/16/2025
Verified Source
Key Skills:
Project management
Customer engagement
Content creation
Communication
CRM (Salesforce)
Bar exam knowledge
Marketing
Collaboration

Compensation

Salary Range

$80K - 90K a year

Responsibilities

Manage Helix Bar Review content and communications strategies, oversee student engagement and outreach, collaborate with marketing, and support product quality assurance.

Requirements

Requires JD with bar passage, 3+ years in education or related roles, strong communication, project management, customer service skills, and legal education sector experience preferred.

Full Description

For nearly 40 years, nonprofit AccessLex Institute® has been partnering with our member institutions – the nearly 200 state-affiliated and nonprofit ABA-approved law schools – to meet the ever-changing needs and challenges of law students and the legal education community we serve. From providing free resources for every step of the law school journey to maximizing the value and affordability of a law degree through research and policy advocacy, we exist to increase access and further the success of aspiring lawyers from admission to law school to admission to the bar. Helix Bar Review is our latest service in pursuit of our nonprofit mission – empowering the next generation of lawyers. Learn more at AccessLex.org and HelixBarReview.org. Salary for this position is $80,000-90,000 Job Summary: Reporting to the Director of Helix Bar Review Customer Experience, the Manager plays a key role in executing Helix content and communications strategies while supporting the ongoing development and enhancement of the Helix product. This position manages communication channels and oversees the creation, coordination, and review of resources that drive student engagement and outreach. The Manager collaborates closely with the marketing team to provide insights on law school bar passage initiatives, competitive trends, and broader industry developments, helping to expand awareness of Helix products across multiple platforms (e.g., email, social media, web). As a member of the Product team, the role also contributes to quality assurance processes across all Helix courses. This position requires strong project management skills to balance multiple initiatives, deadlines, and cross-functional collaborations. The Manager serves as a bar exam knowledge expert—crafting accurate, compelling, and effective materials on both Helix products and general bar exam success strategies. Through deep expertise, exceptional service, and a collaborative approach, this individual supports schools, students, and the broader Helix team in achieving shared goals. Responsibilities and Duties: • In partnership with the Director, Helix Bar Review Customer Experience, develops and executes strategy, goals, and benchmarks for assigned bar review engagement, content, and communication initiatives. • Manages the intake and coordination of pre-sales communications, ensuring timely, accurate, and professional follow-up through collaboration with internal teams and external partners. • Provides exemplary communication and writing support across all customer care channels, including email, phone, and coaching appointments, ensuring a consistent and high-quality customer experience. • Supports and refines content creation processes and communication procedures to ensure clarity, consistency, and alignment with brand standards. • Oversees the weekly cadence of in-course and pre-sales communications; drafts and edits high-quality email, text, blog, and related content to drive engagement throughout pre-sales, sales, and study cycles. • Monitors and analyzes engagement metrics and responses to outreach and educational efforts, recommending improvements based on data-driven insights. • Collaborates with the marketing team by curating and funneling social media content for distribution across appropriate channels. • Represents the company as an ambassador at industry conferences, tradeshows, and other events, exemplifying professionalism and strong communication on behalf of Helix. • Maintains and updates records within the contact management system (CMS), including contact information, event participation, and campaign tracking. • Demonstrates thorough knowledge of Company products and services and articulates their value to diverse audiences across multiple contexts. • Provides thoughtful analysis and recommendations for new or enhanced products and services that support member schools, students, and recent alumni. • Contributes to the development, editing, and quality assurance of new products, services, and communications to ensure accuracy, engagement, and alignment with organizational goals. • Collaborates with the marketing team to maintain a consistent, professional social media presence that supports brand awareness, lead generation, and engagement initiatives. • Keeps the Director, Helix Bar Review Customer Experience, informed of any emerging issues or red flags. • Performs other duties as assigned toward the overall success of the organization. Candidate Requirements: • Knowledge, Skills and Abilities (KSAs). To succeed in the Manager, Helix Bar Review Customer Engagement position, the candidate should possess the following KSAs: • REQUIRED • Superior writing, verbal communication, presentation, and critical thinking skills • Superior brand building and marketing • Superior project management skills • Superior attention to detail • Superior organizational and time-management skills • Superior commitment to exceptional customer service • Strong understanding of the bar exam process, elements, and strategies for success • Ability to initiate, champion, and successfully implement new products • Ability to stay abreast and comprehend higher education policies and issues, with particular emphasis on law school and professional school environments • Ability to thrive in an environment that anticipates change and promotes and leverages innovation • Collaborative mindset; ability to give and receive feedback to improve products and services • Computer proficiency, including experience with Web-based applications, CRM (especially Salesforce), and online collaboration tools • Experience conducting in-person, phone, and online meetings and presentations • Passion and enthusiasm for legal education and student success • Demonstrated excellent interpersonal skills • Willingness to travel as needed • Ability to work productively from your home office, on a campus, or on the go! • PREFERRED • Experience providing advice and customer service to bar exam takers • Knowledge of bar review programs and school-related bar success efforts • Knowledge of student engagement and programming best practices • Experience in the legal education sector • Experience developing bar success related content • Experience and/or employment with a bar review company • BACKGROUND EXPERIENCE • J.D. required; passed at least one bar required • 3+ years of experience in education, relationship-building, communications and/or related occupation; legal education setting preferred This is a full-time, exempt position located in a remote office. The incumbent is expected to be present and accessible for at least 40 hours per week, subject to approved leave time, travel and other absences as described in the Employee Handbook or as otherwise agreed by the Company. The Company’s standard hours of operation are Monday through Friday, 8:15 a.m. to 5:00 p.m. Equal Employment Opportunity Statement: AccessLex Institute provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

This job posting was last updated on 10/20/2025

Ready to have AI work for you in your job search?

Sign-up for free and start using JobLogr today!

Get Started »
JobLogr badgeTinyLaunch BadgeJobLogr - AI Job Search Tools to Land Your Next Job Faster than Ever | Product Hunt