ACCESS TELECARE

Compensation

Full Description

Who we are: Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained that accreditation every year since inception. We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com [https://accesstelecare.com/] to check us out.  What you’ll be responsible for: Reporting to the Senior Vice President of Specialty Services, the Scheduling Manager supports and leads the scheduling team and is responsible for the management, development, and implementation of Physician and Advanced Practice Provider (APP) schedules in accordance with defined metrics and operational goals. The Scheduling Manager also provides input to internal teams such as Sales, Implementation, Client Engagement and Practice Management capacity planning.  What you’ll work on:  * Lead a team to generate and post Physician and APP schedules, monthly, across all sites of care (e.g., Pulmonary Critical Care, Maternal Fetal Medicine, Infectious Disease, Hospitalist, Nephrology, Cardiology and Managed Services), utilizing predetermined availability to strategically maximize efficiency and meet/exceed target goal parameters  * Lead team in identifying and executing opportunities through enhanced scheduling to improve clinical quality (response times, gaps) and/or reduce costs * Ensure ongoing maintenance of real-time schedule changes * Assist with the formation of facility specific physician panels as part of implementation process, dependent upon existing and future state licensure/privileges * Create summaries of coverage progress and remaining deficiencies * Compile capacity/coverage needs by site of care, by physician group, or other criteria to include a summary of progress * Handle escalated physician outreach to resolve capacity and/or coverage needs and coordinate with Practice Management clinical leadership as needed * Function as a co-liaison along with the Practice Administrators to the Clinical Support Team to ensure that the full scope of service delivery is considered from a scheduling perspective  * Compile reports from various data sources as needed by leadership * Share feedback on scheduling tools with technology leadership to drive continued improvements * Collaborate with scheduling leaders across other service lines to share and incorporate best practices * Coach and mentor direct reports, providing a strong employee experience * Provides direct supervision of staff, including assignment of work tasks, coaching and general performance management * Coaches, develops and mentors direct reports with an emphasis on building career paths for professional growth * Administers progressive discipline, including corrective action when necessary, to ensure high levels of job performance and compliance with company policy * Conducts formal performance appraisals for all direct reports and develops action plans for continued development and performance improvement * Manages payroll activities for direct reports to include timekeeping, approval for time off requests, and other administrative functions * Other duties as assigned What you’ll bring to Access TeleCare: * Bachelor’s degree in a related field * At least 5 years of relevant work experience, including at least 3 years’ physician scheduling or workforce management related experience  * Prior management experience preferredPrior experience with SalesForce, APP Exchange Products, SalesForce Reporting and List View preferred * Highly effective communication skills (written and oral) * Excellent organizational and project management skills, with an emphasis on hitting key deliverables/dates * Ability to multitask and prioritize tasks  * Understanding of provider scheduling  * Able to act decisively and maintain discretion  * Detail oriented  * Ability to collaborate across multiple cross-functional teams * Proficiency with Microsoft Excel, PowerPoint, Word and general computer skills * Ability to thrive in a high growth, remote, 100% remote, and fast-paced organization.  * Must be able to remain in a stationary position 50% of the time Company perks: * Remote Work * Health Insurance (Medical, Dental, Vision) * Health Savings Account * Flexible Spending (Medical and Dependent Care) * Employer Paid Life and AD&D (Supplemental available) * Flexible Vacation Policy, Wellness Days, and Paid Holidays   About our recruitment process: We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 3 interviews via Zoom. The information in this job description has been designed to indicate the general nature and level of work performance by employees within this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employee assigned to this job.   Access TeleCare, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, marital status, national origin, disability, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal