Accenture

Compensation

Full Description

Contractor Opportunity: State of TN Family Assistance Customer Service Rep (Remote) Only Accepting applications from Louisville, TN, Greenville, SC and Bentonville, AR Location: Remote Engagement Type: Contractor via Third-Party Supplier Contracting Entity: Accenture Supplier of Record: Artech Start Date: 3/9/2026 Duration: 6 Months About the Role: • We are seeking qualified contractors to fulfil the role of Tier 1 contact center agents) for State of TN Family Assistance programs • This opportunity is open to individuals located in Bentonville, AR, Louisville, TN, Greenville, SC and the surrounding areas. • The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results • Work remotely Monday-Friday between the hours of 8:00 a.m. – 4:30 p.m. CST. • Training Hours are 8:00 a.m. to 4:30 p.m. CST - 1 week of training and 1 week of nesting/mock calls • Contractors will be engaged and paid for by a third-party payroll supplier, Artech, which will serve as the employer of records for tax and compliance purposes. Key Responsibilities: Core Duties: • Providing assistance with customer portal account creation and maintenance as well as address inquires regarding SNAP and Families First Programs. Roles and Responsibilities: • Answer incoming phone calls, chats, and or emails • Conduct outreach phone calls and or emails • Provide outstanding customer service • Recognize and follow call flows with scripts • Research and review customer inquiries using multiple systems • Relay research findings and outcomes to customers • Identify and escalate appropriate issues • Clearly document call information and encounters in call logs • Recognize and alert management of risk and trends • Quickly transition from one task to another • Maintain a professional demeanor • Other duties as assigned. Basic Qualifications: • HS Diploma or GED • Minimum of 1 year of call center experience • 2-Years Customer Service experience • Strong Data Entry Skills • Proficiency with computers, experience using the internet, email, MS Outlook, Teams, Excel and Word • Strong listening, verbal and written communication experience • At home internet access sufficient to handle calls received via the internet • Quiet and private remote work location How to Apply • Please register and submit your resume at Avature Contractor Exchange. Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by Artech for next steps. Compliance Notices: • This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture. • The supplier will ensure compliance with applicable federal and state laws, including the ADA, FMLA, and local ordinances. • Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States. • Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. • Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture. • Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as part of their job functions may not disclose such information unless the disclosure is: • In response to a formal complaint or charge, • In furtherance of an investigation, proceeding, hearing, or action, • Consistent with Accenture’s legal duty to furnish information. • California residents or those planning to work from Los Angeles County should review additional notifications here. • Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process. Compensation Disclosure: • Compensation for contractor roles supporting Accenture is determined by the contractor’s employer Artech, and varies depending on factors such as location, role, skill set, and experience. • As required by law, below you’ll find the reasonable range of compensation Artech expects to pay for this role if hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline for applying. Artech offers all eligible employees a comprehensive benefits package including, but not limited to major medical, Health, dental, and vision insurance, 401(k) retirement savings plan, Timely payroll and compliance • Compensation Range: $19.00 - $19.40 Drug-Free Workspace: • Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. • The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited. Equal Employment Opportunity Statement: • We believe that no one should be discriminated against because of their differences. • All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. • Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. • For details, view a copy of the Accenture Equal Opportunity Statement. • Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. • Accenture is committed to providing veteran employment opportunities to our service men and women.