Absolute Staffing, LLC

Compensation

Full Description

• ** IMPORTANT **** You must reside in CT, MA, or New York and you need to be able to work WEST COAST HOURS (i.e: 11:00 EST to 7:00 pm EST) in order to support customers on west coast. This is a long term 9 month+ Temp/Contract assignment • ******************************************************************************************** Job Summary We are seeking a dynamic and customer-focused Customer Success Manager to join our team. In this role, you will be responsible for fostering strong relationships with clients, ensuring their satisfaction with our solutions, and driving customer retention and growth. The ideal candidate will possess excellent communication skills, a solid understanding of project and account management. Customer Success Specialist (long-term contract/temp 9 months+) • REMOTE based / Work from Home with company-provided laptop. You must reside in either Connecticut, Massachusetts, or New York • 40 hours/week. • Temp/Contract role for 9 months, likely longer Join our team as a Customer Success Specialist and help customers seamlessly transition to our enhanced software platform. You’ll guide them through migration, onboarding, and adoption — ensuring they see immediate value and achieve equal or greater utilization than before. What You’ll Do • Lead customers through smooth platform migrations and onboarding. • Partner with technical and support teams to quickly resolve issues. • Deliver training that empowers managers and staff to succeed. • Monitor usage data to identify trends, boost adoption, and address risks. • Share customer insights to influence product and process improvements. • Drive scaled engagement for a pooled segment of transactional customers via phone, email, and virtual meetings. What We’re Looking For • 2+ years in Customer Success, Onboarding, or Account Management. • Proven experience with migrations or scaled onboarding. • Strong communication and relationship-building skills. • Data-driven approach with a focus on results. Success in This Role • Customers transition smoothly and maintain or exceed prior usage. • High customer satisfaction scores post-migration. • Growing adoption of our software PLUS features. Pay: $31.00 per hour Application Question(s): • Do you live in either Connecticut, New York, or Mass. ? • Do you have experience with onboarding customers to a SaaS platform? Experience: • Customer support: 2 years (Required) Work Location: Remote