Absolute Staffing, LLC - Connecticut

Compensation

Full Description

Customer Success Specialist (long-term contract/temp 9 months+) REMOTE based / Work from Home with company-provided laptop. You must reside in either Connecticut, Massachusetts, or New York Job schedule: This is a fulltime role 40 hours/week. Job Category: Temp/Contract role for 9 months, likely longer Join our team as a Customer Success Specialist and help customers seamlessly transition to our enhanced software platform. You’ll guide them through migration, onboarding, and adoption — ensuring they see immediate value and achieve equal or greater utilization than before. What You’ll Do • Lead customers through smooth platform migrations and onboarding. • Partner with technical and support teams to quickly resolve issues. • Deliver training that empowers managers and staff to succeed. • Monitor usage data to identify trends, boost adoption, and address risks. • Share customer insights to influence product and process improvements. • Drive scaled engagement for a pooled segment of transactional customers via phone, email, and virtual meetings. What We’re Looking For • 1+ years in Customer Success, Onboarding, or Account Management. • Proven experience with migrations or scaled onboarding. • Strong communication and relationship-building skills. • Data-driven approach with a focus on results. Success in This Role • Customers transition smoothly and maintain or exceed prior usage. • High customer satisfaction scores post-migration. • Growing adoption of our software PLUS features.