Abnormal Security

Compensation

Full Description

Description: • Manage a high-volume portfolio of customers through scalable, digital-first programs to drive adoption, retention, and growth • Design and execute targeted digital campaigns (e.g., nurtures, surveys, adoption programs) aligned with lifecycle stages • Monitor customer health and usage data to identify risks and take proactive actions • Deliver digital QBRs/EBRs and webinars to showcase ROI and strengthen engagement • Partner with Renewal Managers on retention strategies for at-risk accounts • Surface insights and adoption trends to inform product roadmap, content, and digital programs • Contribute to playbooks, automation models, and scalable best practices for digital success • Act as a trusted advisor using data and customer feedback to influence product, program, and content improvements Requirements: • 2–4 years of experience in Customer Success, Account Management, or SaaS customer-facing roles • Proven ability to drive adoption, retention, and growth through digital strategies • Strong analytical skills with experience interpreting customer health and usage data • Experienced in digital lifecycle management and scaling engagement through campaigns or automation • Excellent written and verbal communication skills for both digital and live customer interactions (e.g., webinars, virtual QBRs) • Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango) • Knowledge of SaaS customer lifecycle stages and strategies for digital engagement • Collaborative team player who partners effectively across Sales, Renewals, Product, and Support • Comfortable articulating SaaS product features, benefits, and use cases • Able to balance multiple priorities across a large portfolio while staying organized and outcome-focused Benefits: • Eligible for a bonus • Restricted stock units (RSUs) • Benefits