ABM US

Compensation

Full Description

Position Summary: The Valet & Guest Services Project Manager is a dynamic leadership role responsible for overseeing operations across multiple locations, including valet, shuttle, greeter, hospital campus parking enforcement, and other guest service functions. This position requires a high degree of autonomy and the ability to make informed, logical decisions that drive operational success. You will lead your assigned locations with a strategic mindset, consistently seeking opportunities to elevate service standards and enhance the guest experience. The ideal candidate possesses strong planning skills, a service-driven strategy, and the ability to view operations from a higher-level perspective. You will lead frontline service teams with confidence, hold staff accountable to our mission, vision, and values, and ensure exceptional service delivery at all times. Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Recruiting Flyer - Staff & Mgmt Key Responsibilities: · Lead and Elevate Services: Drive operational excellence by proactively identifying improvements and implementing strategies that enhance guest satisfaction and efficiency. · Autonomous Decision-Making: Act independently with sound judgment to resolve challenges and maintain service continuity. · Team Leadership: Recruit, train, and develop high-performing teams; motivate staff to deliver exceptional service and enforce accountability for performance standards. · Operational Oversight: Manage valet and guest service operations, including staffing, traffic flow, scheduling, payroll, and compliance with corporate and hospital standards. · Client Partnership: Serve as the primary liaison with hospital administration and clients, ensuring seamless communication and preparation for peak traffic periods. · Quality Assurance: Conduct regular inspections, monitor performance, and implement corrective actions to maintain safety, reliability, and service excellence. · Budget Management: Control labor and expenses within established guidelines while maintaining operational efficiency. · Problem Resolution: Investigate guest complaints and claims promptly, ensuring timely and professional resolution. · Compliance & Safety: Uphold infection control, safety protocols, and environmental standards; maintain confidentiality of patient and guest information. --- Essential Skills & Attributes: · Strategic thinker with the ability to see the big picture while managing day-to-day details. · Strong leadership and interpersonal skills to inspire teams and foster accountability. · Exceptional planning and organizational abilities with a focus on service strategy. · Ability to analyze, troubleshoot, and solve operational challenges effectively. · High attention to detail and commitment to safety and quality standards. --- Qualifications: · Proven experience managing multi-location operations and leading service teams. · Demonstrated ability to implement policies, procedures, and performance standards. · Strong communication skills, both verbal and written. · Ability to work in outdoor environments and adapt to varying weather conditions. · Valid driver’s license meeting company MVR criteria; ability to operate manual and automatic transmissions. · High school diploma or equivalent; additional leadership or hospitality certifications preferred. · Must meet health and background requirements, pass pre-employment drug screening, and provide proof of eligibility to work in the U.S.