ABM Industries

Compensation

Full Description

Valet & Guest Services Project Manager Position Summary : The Valet & Guest Services Project Manager is a dynamic leadership role responsible for overseeing operations across multiple locations, including valet, shuttle, greeter, hospital campus parking enforcement, and other guest service functions. This position requires a high degree of autonomy and the ability to make informed, logical decisions that drive operational success. You will lead your assigned locations with a strategic mindset, consistently seeking opportunities to elevate service standards and enhance the guest experience. The ideal candidate possesses strong planning skills, a service-driven strategy, and the ability to view operations from a higher-level perspective. You will lead frontline service teams with confidence, hold staff accountable to our mission, vision, and values, and ensure exceptional service delivery at all times. Key Responsibilities : • Lead and Elevate Services : Drive operational excellence by proactively identifying improvements and implementing strategies that enhance guest satisfaction and efficiency. • Autonomous Decision-Making : Act independently with sound judgment to resolve challenges and maintain service continuity. • Team Leadership : Recruit, train, and develop high-performing teams; motivate staff to deliver exceptional service and enforce accountability for performance standards. • Operational Oversight : Manage valet and guest service operations, including staffing, traffic flow, scheduling, payroll, and compliance with corporate and hospital standards. • Client Partnership : Serve as the primary liaison with hospital administration and clients, ensuring seamless communication and preparation for peak traffic periods. • Quality Assurance : Conduct regular inspections, monitor performance, and implement corrective actions to maintain safety, reliability, and service excellence. • Budget Management : Control labor and expenses within established guidelines while maintaining operational efficiency. • Problem Resolution : Investigate guest complaints and claims promptly, ensuring timely and professional resolution. • Compliance & Safety : Uphold infection control, safety protocols, and environmental standards; maintain confidentiality of patient and guest information. Essential Skills & Attributes : • Strategic thinker with the ability to see the big picture while managing day-to-day details. • Strong leadership and interpersonal skills to inspire teams and foster accountability. • Exceptional planning and organizational abilities with a focus on service strategy. • Ability to analyze, troubleshoot, and solve operational challenges effectively. • High attention to detail and commitment to safety and quality standards. Qualifications : • Proven experience managing multi-location operations and leading service teams. • Demonstrated ability to implement policies, procedures, and performance standards. • Strong communication skills, both verbal and written. • Ability to work in outdoor environments and adapt to varying weather conditions. • Valid driver's license meeting company MVR criteria; ability to operate manual and automatic transmissions. • High school diploma or equivalent; additional leadership or hospitality certifications preferred. • Must meet health and background requirements, pass pre-employment drug screening, and provide proof of eligibility to work in the U.S.