ABC Legal Services

Compensation

Full Description

Job Description: • Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging • Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams • Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce • Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content) • Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume • Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate • Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements • Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency • Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand • Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience Requirements: • Experience managing communications or content programs for a distributed, non-desk audience (gig workers, field technicians, drivers, or similar) • Familiarity with CRM or messaging platforms (such as HubSpot or similar tools), including the ability to build and launch basic campaigns • Strong written communication skills with a clear, conversational, and empathetic tone — able to translate complex information into plain language • Demonstrated ability to move work forward efficiently, prioritizing progress and iteration over perfection • Background or exposure to performance support, human-centered design, instructional design, or related fields • Experience coordinating cross-functional communication across multiple stakeholders with competing priorities • Comfort with LMS platforms and a willingness to quickly learn new tools Benefits: • Health, Dental, Vision insurance • 401(k) with company matching • Paid time off • 7 Paid company holidays • 4 Floating holidays per-year • Life Insurance and AD&D Insurance • Long Term Disability • Health Care Reimbursement Flexible Spending Account • Dependent Care Flexible Spending Account • EAP (Employee Assistance Program) • Pet Insurance • Company sponsored Orca Card • Growth opportunities