via Freshteam
$70K - 120K a year
Evaluate workflows, develop process improvements, track KPIs, and support project coordination.
Requires 3+ years in business operations or analysis, proficiency in MS Office and SharePoint, and process improvement knowledge, preferably Six Sigma.
We have an opportunity for a Process Improvement Consultant to join our Business Operations team. The successful candidate will be a creative thinker and problem solver. In this role, you’ll be responsible for coordinating initiatives and contributing to team efforts, such as: Continuous process improvement, building and maintaining program dashboards, developing processes, metrics, and standards, and other administrative tasks. Typical responsibilities include: Evaluate existing workflows to identify process inefficiencies, bottlenecks, and quality issues. Develop and recommend improvements using methods such as process mapping, data analysis, and Lean Six Sigma. Promote continuous process improvement and standardization by identifying gaps in service, training, or other processes, and drafting, developing, and/or updating business documents and requirements; Lead or support client and internal cross-functional teams to develop and implement new processes and ensure a smooth transition. Track key performance indicators (KPIs) and project outcomes, reporting findings and recommendations to management. Supporting consulting with, and assisting the client with project coordination (e.g., stakeholder report), creating and maintaining program dashboard and process improvement, Developing workflow processes to track progress and streamline operations; Assisting in the creation and establishment of a Process Asset Library, creating templates and documentation to support project management and education initiatives; Assisting with the enterprise risk management program and training on identification, mitigations, and best practices; Providing decision support through data gathering, information analysis, and presenting considerations to relevant stakeholders; Conducting research and analysis to develop white papers, briefings, standard operating procedures (SOPs), Procedural Instructions (PI), and executive summaries; Developing concise, professional, and compelling executive presentations on major initiatives; Support organizational planning and coordination for a wide variety of summits, initiatives, and educational opportunities; Coordinates with offsite, remote, and/or external organizations, teams, and/or vendors to conduct data calls, complete tasks, and manage initiatives Identifying and managing ad hoc strategic projects Updating and maintaining multiple client SharePoint sites, dashboards, and shared drives. Qualifications: A BA/BS degree in a related field 3+ years of experience in Management, Business Operations Business Analysis, or a related field Strong process improvement knowledge and abilities; Six Sigma preferred Proficient in Microsoft Office applications (Teams, PowerPoint, Word, Excel, Outlook, SharePoint, and Visio) Must possess excellent oral and written communication, as well as presentation skills Ability to work independently, adapting to changing requirements, and multi-task in with quick delivery of documents, briefs, and other deliverables Must be able to function with minimal direction and function with sometimes ambiguous client requirements. Ability to problem-solve and think analytically Must be able to obtain and maintain government Public Trust clearance Experience with Defense Department preferred Experience in project coordination, task tracking tools preferred Preference for candidates in within the metro-Washington, DC or San Antonio, TX areas.
This job posting was last updated on 1/16/2026