A. O. Smith Corporation

Compensation

Full Description

Company / Location Information A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.Primary Function Responsibilities Lead complex, cross-business unit, cross-platform programs and projects critical to business success from start to finish including scoping, solutioning, deployment, testing, training, change management, communication, and measuring business value Become a functional expert on A. O. Smith business processes and drive solutions to business problems through collaboration with analysts, architects, developers, and process experts from other process areas; bridge the gap between people, processes, and technology Participate in the full systems development lifecycle from requirements gathering through configuration with an architect, interaction with the development team, testing, training, deployment, and post launch support Gather and document systems and process requirements through meetings, workshops, site visits, and job shadowing; create and maintain documentation and process maps on customer engagement business processes and projects Develop a deep understanding of and help to shape A. O. Smith’s customer engagement vision and strategy through collaboration and regular engagement with key stakeholders and process owners; translate that vision into actionable technical requirements; and execute on those requirements  to meet the goals of the business Use continuous improvement skills such as process mapping, A3 development, and value stream mapping to drive for incremental improvements in all processes Critically evaluate information gathered from multiple sources, break high-level requirements into details, and distinguish user requests from underlying needs Advises on business requirements and solution options, bridging the gap between people, process, and technology Serve as the liaison between the internal and external customers and the technical teams Build strong relationships with business users and managers throughout the customer engagement organization – sales, order entry, warranty, marketing, trade compliance, after-sales support, and other groups as necessary Learn non-SAP business systems such as Salesforce and internal portals and their interaction with SAP; assist in the support and management of those systems as part of our overall solutions portfolio Collaborate with other functional architects and business analysts to ensure end-to-end process integration and consistency Manage incidents and enhancement requests and keep users up to date on status Qualifications Bachelor's degree in IT management or business management preferred, with 5+ years related work experience.  Will consider candidates with an Associates Degree and 7+ years experience. 5+ years of related work experience including experience as a senior business analyst and project manager Proficiency in SAP Sales and Distribution (SAP SD) Experience with Salesforce is preferred Capability to execute complex assignments and projects with minimal direction Demonstrated critical thinking and problem-solving skills, with a strong attention to detail Ability to articulate design concepts and solutions verbally and in written documentation Continuous improvement skills and mindset including process mapping and A3 development Strong relationship building skills, internally within IT and with business users Naturally curious with a love of learning, and demonstrated application of new learning Well-developed written and verbal communication skills and the ability to interact professionally with a diverse group from technical experts to business users to executives Education Bachelor's Degree in Related FieldAssociate Degree in Information Technology Management or Related FieldWe Offer Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.ADA Statement & EEO Statement In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.  We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.