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AS

A-Line Staffing Solutions

via Ladders

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Remote Healthcare Call Center Representative/Benefits Verification

Anywhere
full-time
Posted 9/8/2025
Verified Source
Key Skills:
Customer Conflict Resolution
Phone, Email & Chat Support
CRM Systems (e.g., Zendesk, Salesforce)
Data Entry & Documentation
Time Management
Microsoft Word and Excel
Microsoft Outlook
HIPAA Compliance Knowledge (implied requirement)

Compensation

Salary Range

$40K - 60K a year

Responsibilities

Provide patient and prescription information in compliance with HIPAA via phone and email, process requests for protected health information, and support compliance programs.

Requirements

High school diploma or GED, experience in high-volume call center customer service, proficiency in data entry and Microsoft Office, ability to work independently and in a team, and attention to detail.

Full Description

Job Description Job Description A-Line Staffing is looking for multiple REMOTE Benefits Verification reps in Franklin, TNI. I have listed a Detailed Job Description along with Requirements for you to review. If you are interested please contact Brad Zidek at View phone number on ziprecruiter.com or by Email View email address on ziprecruiter.com. Job Description: Responsible for providing concise patient and prescription information in accordance with HIPAA requirements via various sources. The position maintains and supports the integrity of the Prescription Records to ensure HIPAA compliance when providing Protected Health Information. Also supports Compliance and Persistency Programs. Receive and review customer requests for Protected Health Information from customers, Insurance Companies, Housing Agencies, Attorney's Office, Federal and State agencies, and provide records within their time constraints, all in accordance with HIPAA requirements. Accountable for processing requested information in the Accounting & Disclosure System. Phone support of the Prescription Records and the Compliance 800 numbers-answering customer and requester issues and/or concerns. Email support of the Prescription Records responding to customer and requester emails for prescription records requests and status checks. Experience: High-Volume call center experience in a fast-paced customer service setting is a plus. Knowledge of medical terminology is a plus! bility to function in a high volume, production oriented, time sensitive environment. Ability to work with a high degree of accuracy and attention to detail. Demonstrated ability to multi-task. Proven ability to work independently with minimal supervision. Must be able to function well in a team environment. Proficiency in data entry, Microsoft Word and Excel, Microsoft Outlook and the ability to master internal computer applications. The canidate must have a High School Diploma or GED. If interested, please call Brad Zidek at View phone number on ziprecruiter.com or by email at View email address on ziprecruiter.com.

This job posting was last updated on 9/11/2025

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