A-Line Staffing Solutions

Compensation

Full Description

Job Title: Healthcare Call Center Representative Company Overview: A-Line Staffing Solutions is a leading staffing agency dedicated to connecting talented professionals with rewarding career opportunities in the healthcare industry. We pride ourselves on fostering a supportive and inclusive work environment that empowers our employees to thrive and grow. Role Overview: As a Healthcare Call Center Representative, you will be the first point of contact for patients and healthcare providers, delivering exceptional customer service and support. Your role is vital in ensuring smooth communication and efficient handling of healthcare inquiries. What You'll Do: - You will answer inbound calls from patients and healthcare providers with professionalism and empathy. - You will provide accurate information regarding healthcare services, appointments, and billing inquiries. - You will document and update patient information in the system accurately and timely. - You will resolve patient concerns and escalate complex issues to appropriate departments. - You will maintain confidentiality and comply with healthcare regulations and policies. - You will participate in training sessions and continuously improve your knowledge of healthcare processes. - You will collaborate with team members to meet performance goals and enhance customer satisfaction. What You Bring: - Minimum of 1 year experience in a call center or customer service role, preferably in healthcare. - Strong communication skills with the ability to handle sensitive information professionally. - Proficiency in using computer systems and data entry with high accuracy. - Ability to work Monday through Friday, with training from 8:00 AM to 4:30 PM local time. - Must reside in Tennessee to qualify for this remote position. Bonus Points If You Have: - Experience with healthcare software or electronic health records (EHR). - Bilingual skills, especially in Spanish. - Previous experience working remotely. - Knowledge of HIPAA regulations and compliance. What We Offer: - We offer competitive hourly pay at $19 per hour. - We offer a fully remote work environment for Tennessee residents. - We offer comprehensive training and ongoing support. - We offer a collaborative and inclusive team culture. - We offer opportunities for career growth within the healthcare staffing industry. Ready to Apply? Please submit your resume and a brief cover letter explaining your interest in the Healthcare Call Center Representative role to our recruitment team at careers@aline-staffing.com. We look forward to hearing from you!