A-Line Staffing Solutions

Compensation

Full Description

Job Title: Healthcare Call Center Representative Company Overview: A-Line Staffing Solutions is a leading staffing agency specializing in connecting talented professionals with top healthcare organizations. We pride ourselves on fostering a supportive and dynamic work environment that promotes career growth and employee satisfaction. Role Overview: As a Healthcare Call Center Representative, you will be the first point of contact for patients and healthcare providers, ensuring clear communication and efficient handling of inquiries. Your role is vital in supporting healthcare operations and enhancing patient experience through excellent service. What You'll Do: - You will answer inbound calls from patients and healthcare providers promptly and professionally. - You will provide accurate information regarding appointments, billing, and healthcare services. - You will document and update patient records and call logs accurately. - You will resolve patient concerns and escalate issues to appropriate departments when necessary. - You will maintain confidentiality and comply with healthcare regulations such as HIPAA. - You will participate in training sessions and team meetings to stay updated on policies and procedures. - You will collaborate with team members to improve call center processes and patient satisfaction. What You Bring: - You bring at least 1 year of experience in a call center or customer service role, preferably in healthcare. - You have excellent communication skills, both verbal and written. - You are proficient with computer systems and data entry. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to handle sensitive information with discretion. Bonus Points If You Have: - Experience with healthcare software or electronic health records (EHR). - Knowledge of medical terminology. - Bilingual abilities, especially in Spanish. - Previous experience working in a fast-paced healthcare environment. What We Offer: - We offer competitive hourly pay at $19 per hour. - We offer a supportive onsite work environment in Monroeville, PA. - We offer comprehensive training from 8:00 AM to 4:30 PM, Monday through Friday. - We offer flexible post-training schedules agreed upon with the business. - We offer opportunities for career advancement within the healthcare staffing industry. Ready to Apply? To apply, please submit your resume and a brief cover letter outlining your relevant experience to our recruitment team at careers@aline-staffing.com. We look forward to hearing from you!