A-Line Staffing Solutions

Compensation

Full Description

Job Title: Healthcare Call Center Representative Company Overview: A-Line Staffing Solutions is a leading staffing agency specializing in connecting talented professionals with top healthcare organizations. We pride ourselves on fostering a supportive and dynamic work environment that promotes career growth and development. Role Overview: As a Healthcare Call Center Representative, you will be the first point of contact for patients and healthcare providers, ensuring clear communication and efficient handling of inquiries. Your role is vital in supporting healthcare operations and enhancing patient satisfaction. What You'll Do: - You will answer inbound calls from patients and healthcare providers promptly and professionally. - You will provide accurate information regarding appointments, billing, and healthcare services. - You will document all interactions thoroughly in the call center database. - You will assist in scheduling and rescheduling patient appointments. - You will escalate complex issues to the appropriate department when necessary. - You will maintain confidentiality and comply with healthcare regulations. - You will participate in ongoing training to stay updated on healthcare policies and procedures. What You Bring: - You bring at least 1 year of experience in a call center or customer service role, preferably in healthcare. - You have excellent communication and interpersonal skills. - You are proficient with computer systems and data entry. - You have the ability to handle sensitive information with discretion. - You are detail-oriented and able to multitask effectively. Bonus Points If You Have: - Experience with electronic health records (EHR) systems. - Knowledge of medical terminology. - Bilingual abilities, especially in Spanish. - Previous experience working in a healthcare environment. What We Offer: - We offer competitive hourly pay at $19 per hour. - We offer a supportive onsite work environment in Monroeville, PA. - We offer comprehensive training from 8:00 AM to 4:30 PM, Monday through Friday. - We offer flexible post-training schedules agreed upon with the business. - We offer opportunities for career advancement within the healthcare staffing industry. Ready to Apply? To join our team as a Healthcare Call Center Representative, please submit your resume and cover letter through our website or contact our recruitment team at careers@aline-staffing.com. We look forward to hearing from you!