A-Line Staffing Solutions

Compensation

Full Description

Job Title: Healthcare Call Center Representative Company Overview: A-Line Staffing Solutions is a leading staffing agency specializing in healthcare placements across the United States. We are committed to connecting talented professionals with rewarding opportunities in dynamic healthcare environments, ensuring both client satisfaction and employee growth. Role Overview: As a Healthcare Call Center Representative, you will be the first point of contact for patients and healthcare providers, delivering exceptional service and support. Your role is vital in managing inquiries, scheduling appointments, and providing accurate information to ensure smooth healthcare operations. What You'll Do: - You will answer inbound calls promptly and professionally, addressing patient and provider questions. - You will schedule and confirm patient appointments accurately using healthcare software. - You will document all interactions and update patient records in compliance with HIPAA regulations. - You will assist callers with insurance verification and provide guidance on healthcare services. - You will escalate complex issues to appropriate departments while maintaining a positive customer experience. - You will participate in ongoing training to stay current with healthcare policies and procedures. - You will collaborate with team members to improve call center processes and patient satisfaction. What You Bring: - You bring at least 1 year of experience in a call center or customer service role, preferably in healthcare. - You bring strong communication skills, both verbal and written, with a compassionate approach. - You bring proficiency in using call center software and Microsoft Office applications. - You bring the ability to multitask and manage time effectively in a fast-paced environment. - You bring knowledge of HIPAA and patient confidentiality standards. Bonus Points If You Have: - Experience with electronic health records (EHR) systems. - Bilingual abilities, especially in Spanish. - Previous experience working in a healthcare call center. - Certification in customer service or healthcare administration. What We Offer: - We offer competitive hourly pay at $19 per hour with bi-weekly payments. - We offer a supportive onsite work environment in Monroeville, PA. - We offer comprehensive training from 8:00 AM to 4:30 PM, Monday through Friday. - We offer flexible post-training schedules agreed upon with the business. - We offer opportunities for professional development and career advancement. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to careers@aline-staffing.com. We look forward to hearing from you!