A-Line Staffing Solutions

Compensation

Full Description

Job Title: Healthcare Call Center Representative Company Overview: A-Line Staffing Solutions is a leading staffing agency dedicated to connecting talented professionals with rewarding career opportunities in the healthcare industry. We pride ourselves on fostering a supportive and dynamic work environment that promotes growth and success for both our clients and employees. Role Overview: As a Healthcare Call Center Representative, you will be the first point of contact for patients and healthcare providers, delivering exceptional customer service and support. Your role is vital in ensuring smooth communication and efficient handling of healthcare inquiries. What You'll Do: - You will answer inbound calls from patients and healthcare providers with professionalism and empathy. - You will provide accurate information regarding healthcare services, appointments, and billing inquiries. - You will document and update patient information in the system accurately and timely. - You will resolve patient concerns and escalate complex issues to appropriate departments. - You will maintain compliance with healthcare regulations and company policies. - You will participate in ongoing training to stay current with healthcare protocols and software. - You will collaborate with team members to improve call center processes and patient satisfaction. What You Bring: - Minimum of 1-2 years experience in a call center or customer service role, preferably in healthcare. - Strong communication skills, both verbal and written. - Ability to handle sensitive information with confidentiality and professionalism. - Proficiency with computer systems and data entry. - Excellent problem-solving skills and attention to detail. Bonus Points If You Have: - Experience with healthcare software such as Electronic Health Records (EHR) systems. - Knowledge of medical terminology. - Bilingual abilities, especially in Spanish. - Previous experience working in a fast-paced healthcare environment. What We Offer: - We offer competitive hourly pay at $19 per hour. - We offer comprehensive training and ongoing professional development. - We offer a supportive team environment with opportunities for career advancement. - We offer flexible scheduling options post-training to accommodate your needs. - We offer onsite work in a convenient Monroeville, PA location. Ready to Apply? To join our team as a Healthcare Call Center Representative, please submit your resume and cover letter through our online application portal or email them directly to careers@aline-staffing.com. We look forward to hearing from you!