A-Line Staffing Solutions

Compensation

Full Description

Job Title: Healthcare Call Center Representative Company Overview: A-Line Staffing Solutions is a leading staffing agency specializing in healthcare placements across the United States. We are committed to connecting talented professionals with rewarding opportunities in dynamic healthcare environments, ensuring quality service and support for both clients and candidates. Role Overview: As a Healthcare Call Center Representative, you will be the first point of contact for patients and healthcare providers, delivering exceptional customer service and support. Your role is vital in managing inquiries, scheduling appointments, and providing accurate information to ensure a smooth healthcare experience. What You'll Do: - You will answer inbound calls promptly and professionally, addressing patient and provider inquiries. - You will schedule and confirm patient appointments accurately using healthcare software. - You will provide clear and compassionate communication to patients regarding healthcare services. - You will document all interactions and update patient records in compliance with HIPAA regulations. - You will collaborate with healthcare teams to resolve issues and improve patient satisfaction. - You will participate in ongoing training to stay current with healthcare protocols and call center best practices. - You will manage call flow efficiently to meet performance targets and service level agreements. What You Bring: - Minimum of 1 year experience in a call center or customer service role, preferably in healthcare. - Strong communication skills with the ability to handle sensitive information confidentially. - Proficiency with computer systems and healthcare scheduling software. - Ability to work onsite in Monroeville, PA with flexible scheduling during business hours. - Detail-oriented with excellent organizational and multitasking abilities. Bonus Points If You Have: - Experience with electronic health records (EHR) systems. - Knowledge of medical terminology and healthcare processes. - Bilingual skills, especially in Spanish. - Previous experience working in a healthcare call center environment. What We Offer: - We offer competitive hourly pay at $19 per hour with bi-weekly payments. - We offer comprehensive training to support your success in the role. - We offer a supportive team environment focused on professional growth. - We offer consistent Monday through Friday schedules with agreed-upon hours post-training. - We offer opportunities for advancement within the healthcare staffing industry. Ready to Apply? To join our team as a Healthcare Call Center Representative, please submit your resume and a brief cover letter outlining your relevant experience to our recruitment team at careers@aline-staffing.com. We look forward to hearing from you!