A-Line Staffing Solutions

Compensation

Full Description

Job Title: Healthcare Call Center Representative Company Overview: A-Line Staffing Solutions is a leading staffing agency specializing in connecting talented professionals with top healthcare organizations. We pride ourselves on fostering a supportive and dynamic work environment that promotes career growth and employee satisfaction. Role Overview: As a Healthcare Call Center Representative, you will be the first point of contact for patients and healthcare providers, ensuring clear communication and efficient handling of inquiries. Your role is vital in supporting healthcare operations and enhancing patient experience through excellent customer service. What You'll Do: - You will answer inbound calls from patients and healthcare providers promptly and professionally. - You will provide accurate information regarding appointments, billing, and healthcare services. - You will document and update patient records and call logs with attention to detail. - You will resolve patient concerns and escalate issues to appropriate departments when necessary. - You will collaborate with healthcare teams to ensure seamless communication and service delivery. - You will adhere to HIPAA regulations and maintain patient confidentiality at all times. - You will participate in ongoing training to stay current with healthcare policies and call center best practices. What You Bring: - Minimum of 1 year experience in a call center or customer service role, preferably in healthcare. - Strong communication skills, both verbal and written. - Proficiency with computer systems and data entry. - Ability to handle sensitive information with discretion and professionalism. - Excellent problem-solving skills and a patient-centered approach. Bonus Points If You Have: - Experience with electronic health records (EHR) systems. - Knowledge of medical terminology. - Bilingual abilities, especially in Spanish. - Previous experience working in a healthcare environment. What We Offer: - We offer competitive hourly pay at $19 per hour. - We offer comprehensive training and ongoing professional development. - We offer a supportive team environment with opportunities for advancement. - We offer flexible shift options post-training to accommodate your schedule. - We offer onsite work in a convenient Chandler, AZ location. Ready to Apply? To join our team as a Healthcare Call Center Representative, please submit your resume and cover letter through our online application portal or email them directly to careers@aline-staffing.com. We look forward to hearing from you!